Infrastructure Technology Specialist
Information Technology company
Information Technology company
W-2 onlyContractContract to Permanent285 views
Jacksonville, FL 32256
ContractContract to Permanent
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- Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps.
- Responsible for safeguarding confidential information and documenting issues and resolutions.
- Typically resolves basic problems while referring more complex problems to more senior Technology Specialists or Tier 2 and 3 support
- Assist customers via phone, instant messaging and ticket support
- Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware
- Analyze, document, and resolve issues and requests
- Refer more complex issues and requests to more senior Technology Specialists
- Document and route level 2 and 3 issues/requests to appropriate teams.
- Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service
- Utilizes scripts and available tools when assisting customers
- Provide input to and modifies department documentation
- Responsible for safeguarding sensitive data and security credentials, including passwords, that they are exposed to while performing technical support
- Assist with project, initiatives and implementations as assigned
- Previous Service Desk\Help Desk experience and minimum of one year desktop/PC support experience