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Technical Support Engineer - Mechanicsburg
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Information Technology company
ContractContract to Permanent
Information Technology company
Mechanicsburg, PA ( Map it )
Mechanicsburg, PA
ContractContract to Permanent

The Technical Service Engineer handles installations, upgrades, testing, configuration and/or maintenance for assigned systems and desktop equipment.

  • Provides guidance to customers on function, usage, and operation of IT products and services.
  • Troubleshoots and resolves issues and participates on special projects as assigned.
  • Handles advanced, non-routine and escalated systems administration tickets and tasks.
  • Monitors systems and performs maintenance and provisioning support for hardware, such as telecommunication equipment, printers, software and video/audio equipment as assigned.
  • Develops and maintains operational processes and procedures.
  • Gathers and analyzes business requirements to recommend existing design technology solutions that will meet business needs which may include changing or modifying existing systems or researching vendor solutions.
  • Responsible for implementation and deployment of technology design including troubleshooting and resolving issues, developing procedures and documentation.
  • Assists other IT areas supporting issues on infrastructure devices
  • Troubleshoots and repairs hardware and software issues according to documented procedures.
  • Ensures accurate asset management.
  • Leads or participates in projects and initiatives as assigned.
     
Skills
Skill Proficiency Years Experience Percent Used
Technical Support
1 - 3100%
Desktop Support
1 - 375%
Printers
1 - 375%
Asset Management
1 - 350%
Provisioning
1 - 350%
System Administration
1 - 350%
Monitors
Any25%