The Technical Service Engineer handles installations, upgrades, testing, configuration and/or maintenance for assigned systems and desktop equipment.

• Provides guidance to customers on function, usage, and operation of IT products and services.
• Troubleshoots and resolves issues and participates on special projects as assigned.
• Handles advanced, non-routine and escalated systems administration tickets and tasks.
• Monitors systems and performs maintenance and provisioning support for hardware, such as telecommunication equipment, printers, software and video/audio equipment as assigned.
• Develops and maintains operational processes and procedures.
• Gathers and analyzes business requirements to recommend existing design technology solutions that will meet business needs which may include changing or modifying existing systems or researching vendor solutions.
• Responsible for implementation and deployment of technology design including troubleshooting and resolving issues, developing procedures and documentation.
• Assists other IT areas supporting issues on infrastructure devices
• Troubleshoots and repairs hardware and software issues according to documented procedures.
• Ensures accurate asset management.
• Leads or participates in projects and initiatives as assigned.