Specialists apply discipline-specific or institutional knowledge and skills in the performance of departmental activities which support the Company's operations. Specialists typically prepare for their role by earning a post-secondary degree in a specific field, obtaining certification, or by on-the-job training and work experience. Incumbents may directly manage a small number of direct reports; the primary function of the role is applying specialized knowledge and skills as an exempt-level individual contributor.

• The ideal candidate will have extensive Customer Experience domain experience and knowledge.
• The ideal candidate will have delivered on data and analytic efforts.
• The ideal candidate will have marketing experience.
• The ideal candidate will have background in product management
• The ideal candidate will have brought customer experience improvements to life, implemented and used in market.