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Technical Service Engineer
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Information Technology company
ContractContract to Permanent
Information Technology company
Jacksonville, FL ( Map it )
Jacksonville, FL
ContractContract to Permanent

Job Summary
The IT Data Center Specialist is responsible for maintenance, installation, provisioning, inventory, troubleshooting and decommissioning cabling, network and data center infrastructure hardware. It is also responsible for the overall maintenance of the data center environment and for maintaining optimal system performance, and provides 24/7 support with a rotating on-call schedule. 

Essential Functions
• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Maintain network infrastructure cabling and hardware, which includes maintenance, installation, provisioning, inventory, troubleshooting and decommissioning. This includes designing and building new network infrastructure to NEC standards. (35%)
• Monitor, test, troubleshoot network connectivity and repair infrastructure components (cabling, network connection components, patch panels, SAN/WAN etc) for whole Enterprise (10%)
• Lead projects related to data center infrastructure components and provides project support to IT Partners. (5%)
• Handles routine tickets and tasks related to data center administration and manages ticket queue. (30%)
• Support planned and unplanned IT infrastructure and network changes and assist in re-starting services or infrastructure. (10%)
• Complete necessary procedures related to maintenance of server room environment; support and participate in Disaster Recovery initiatives (5%)
• Provide input to processes, policies and standards (5%)

Required Work Experience

  • 0-1 year of related work experience or equivalent combination of transferable experience and education.
  • Experience performing maintenance of server, data center and/or network infrastructure hardware 

Required Management Experience

  • No supervisory/management experience required 

Required Education

  • Bachelor’s degree or equivalent work experience 

Additional Required Qualifications

  • Ability to manage tasks independently and take ownership of responsibilities 
  • Ability to learn from mistakes and apply constructive feedback to improve performance 
  • Ability to communicate technical information clearly and articulately 
  • Ability to adapt to a rapidly changing environment 
  • High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy 
  • Shiftwork required - Must be able to work day, night, and weekend shift rotations, including overtime and holidays. 24X7 on-call in rotation.

Additional Preferred Qualifications

  • Experience using Agile methodology

 

Skills
Skill Proficiency Years Experience Percent Used
Agile Methodology
1 - 375%
Cabling
1 - 375%
Network Connectivity
1 - 375%
Network Infrastructure
1 - 375%
Provisioning
1 - 375%
Disaster Recovery
1 - 350%
Data Center
Any25%
Problem Solving
Any25%
Production Support
Any25%