BMC Digital Workplace Engineer - REMOTE
Information Technology company
Information Technology company
W-2 and C2C availablePart-TimeContractContract to PermanentPermanent Position600 views
Jacksonville, FL 32256
Part-TimeContractContract to PermanentPermanent Position
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IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problem and perform scripting/programming.
Essential Functions:
Essential Functions:
- Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
- Manages system/application environment and ongoing operations
- Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
- Researches, designs, implements and tests technology solutions
- Proactively monitors and reports performance and utilization of assigned technologies
- Troubleshoots software and/or hardware issues/failures
- Resolves alerts and performs remediation activities
- Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
- Collects and presents data for reporting and planning
- Assists with developing tactical strategies, processes and procedures related to systems/application administration
- Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
- Collaborates with IT and business area partners on work groups and initiatives
- Determines best course of action for meeting business needs
- Writes programming/scripting
- Ensures execution and alignment to architectural standards and blueprints.
Work Experience:
- Bachelor’s degree or equivalent work experience IT related field.
- 7+ years IT related work experience or equivalent combination of transferable experience and education.
- Demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology.
- Experience with developing solutions for the following BMC products: Digital Workplace Advanced (DWPA), Smart IT, MY IT.
- Experience with supporting the UI for the following BMC Products: Digital Workplace Advanced (DWPA), Smart IT, MY IT.
- Experience with developing Service Request Definitions in BMC Remedy.
- Extensive working knowledge of multiple technologies and their interfaces and integration.
- Competent working in one or more environments highly integrated with an operating system.
- Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations.
Required Education:
- Bachelor's degree required IT related field
- ITIL® Foundations V3
Education
Bachelor's
Required