Contact Company
Senior Remedy Engineer - REMOTE
Information Technology company
Part-TimeContractContract to PermanentPermanent Position
Information Technology company
Jacksonville, FL ( Map it )
No permanent US residency required
W-2 and C2C available
Jacksonville, FL
Part-TimeContractContract to PermanentPermanent Position

We are looking for a Senior Remedy Systems Engineer.  This is a contract position based in Jacksonville, Florida for a top rated company.  The position is available for Remote work for highly qualified candidates.  This position has the potential to become permanent.

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problem and perform scripting/programming.

Essential Functions:

  • Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
  • Manages system/application environment and ongoing operations
  • Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
  • Researches, designs, implements and tests technology solutions
  • Proactively monitors and reports performance and utilization of assigned technologies
  • Troubleshoots software and/or hardware issues/failures
  • Resolves alerts and performs remediation activities
  • Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
  • Collects and presents data for reporting and planning
  • Assists with developing tactical strategies, processes and procedures related to systems/application administration
  • Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
  • Collaborates with IT and business area partners on work groups and initiatives
  • Determines best course of action for meeting business needs
  • Writes programming/scripting
  • Ensures execution and alignment to architectural standards and blueprints.


  • 7+ years IT related work experience or equivalent combination of transferable experience and education.
  • Demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology.
  • Experience with developing solutions for the following BMC products: BMC Remedy, Smart IT, MY IT.
  • Experience with supporting the UI for the following BMC Products: BMC Remedy, Smart IT, MY IT.
  • Experience with developing Service Request Definitions in BMC Remedy.
  • Extensive working knowledge of multiple technologies and their interfaces and integration.
  • Competent working in one or more environments highly integrated with an operating system.
  • Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations.


Skill Proficiency Years Experience Percent Used
BMC Remedy
Position Recruiter
Amber Hovey
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