Analytics Ticket System BA
Information Technology company
Information Technology company
W-2 onlyContractContract to Permanent656 views
Jacksonville, FL 32256
ContractContract to Permanent
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IT Systems Analysts collect and analyze information to formulate the scope and objectives of technology solutions. Conducts feasibility studies to design possible technology solutions. Writes system and programming specifications.
- Analyzes ticket queues to determine appropriate priority of various workload types to identify staffing requirements.
- Analyzes various data points to determine potential process improvement impacts.
- Analyzes business needs to determine technical requirements and identifies impacted areas/systems/processes and evaluates alternative solutions
- Design, develop, documents, test or support modification of computer programs and/or systems
- Researches and assists in designs solutions for general maintenance requests to resolve system problems
- Prepares detailed system requirements and assists in functional design solutions for new products/functionality and enhancements to existing products/functionality
- Provide oversight and final review of design specificationTake the initiative to seek out areas of improvement
- Assigned to highly complex projects, systems or initiatives
- Provides input into forecasting and project-planning for scope/requirements documents and/or vendor contracts to minimize risk to on time, cost effective solution fulfillment.
- Leads a systematic process for capturing requirements.
- Works with partners to capture requirements in a standard format that can serve as the foundation for developing technical documentation.
- Using SDLC processes and associated tools, analyzes current system targeted for replacement/enhancement to determine business and technical functions to be included in design.
- Prepare crosswalks for transforming input data to output with application of rules
- Works with Developers and other IT staff to determine system components and functional flow of components and data between components.
- Validates the design documentation with the appropriate parties and receives approval on these documents.
- Reviews final design documents to ensure that they clearly explain the work expectations.
- Clarifies design expectations. Answer business and technical questions. Researches and involves appropriate parties to resolve more complex business and technical issues.
- Continuously assesses systems as business direction changes for impacts to existing designs. Understands impacts and works as appropriate to determine best solution.
- Provide consultative support for the systems within their product family
- Partner with developers and other IT staff to ensure the design fulfills business and technical requirements
- Responsible for relationship management responsibilities for assigned vendors
- Prepare technical documentation and deliverables including flow charts, models, and procedures, user guides, scorecards and reporting.
- Ensures adherence to practices, standards, policies and procedures.
- Develops test scenarios & test cases, performs test executions for various system components.
- Prepares complex test strategies to ensure comprehensive coverage of system components and interfaces
- Provides SME level expertise and recommends test strategies and scenarios for junior level analysts.
- Develops and documents vetted contingency plans in case of risks or roadblocks
- Responsible for consensus and relationship building between Business, IT teams and BRMs
Plus:
- SQL experience