Analytics Ticket System BA
Information Technology company
Information Technology company
Jacksonville, FL 32256
W-2 onlyContractContract to Permanent651 views
Jacksonville, FL 32256
ContractContract to Permanent
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IT Systems Analysts collect and analyze information to formulate the scope and objectives of technology solutions. Conducts feasibility studies to design possible technology solutions. Writes system and programming specifications.

  • Analyzes ticket queues to determine appropriate priority of various workload types to identify staffing requirements.
  • Analyzes various data points to determine potential process improvement impacts.
  • Analyzes business needs to determine technical requirements and identifies impacted areas/systems/processes and evaluates alternative solutions
  • Design, develop, documents, test or support modification of computer programs and/or systems
  • Researches and assists in designs solutions for general maintenance requests to resolve system problems
  • Prepares detailed system requirements and assists in functional design solutions for new products/functionality and enhancements to existing products/functionality
  • Provide oversight and final review of design specificationTake the initiative to seek out areas of improvement
  • Assigned to highly complex projects, systems or initiatives
  • Provides input into forecasting and project-planning for scope/requirements documents and/or vendor contracts to minimize risk to on time, cost effective solution fulfillment.
  • Leads a systematic process for capturing requirements.
  • Works with partners to capture requirements in a standard format that can serve as the foundation for developing technical documentation.
  • Using SDLC processes and associated tools, analyzes current system targeted for replacement/enhancement to determine business and technical functions to be included in design.
  • Prepare crosswalks for transforming input data to output with application of rules
  • Works with Developers and other IT staff to determine system components and functional flow of components and data between components.
  • Validates the design documentation with the appropriate parties and receives approval on these documents.
  • Reviews final design documents to ensure that they clearly explain the work expectations.
  • Clarifies design expectations. Answer business and technical questions. Researches and involves appropriate parties to resolve more complex business and technical issues.
  • Continuously assesses systems as business direction changes for impacts to existing designs. Understands impacts and works as appropriate to determine best solution.
  • Provide consultative support for the systems within their product family
  • Partner with developers and other IT staff to ensure the design fulfills business and technical requirements
  • Responsible for relationship management responsibilities for assigned vendors
  • Prepare technical documentation and deliverables including flow charts, models, and procedures, user guides, scorecards and reporting.
  • Ensures adherence to practices, standards, policies and procedures.
  • Develops test scenarios & test cases, performs test executions for various system components.
  • Prepares complex test strategies to ensure comprehensive coverage of system components and interfaces
  • Provides SME level expertise and recommends test strategies and scenarios for junior level analysts.
  • Develops and documents vetted contingency plans in case of risks or roadblocks
  • Responsible for consensus and relationship building between Business, IT teams and BRMs

Plus:

  • SQL experience
Skills
Skill Proficiency Years Experience Percent Used
Data Analysis
Any100%
Microsoft Excel
Any75%
SQL
1 - 375%
Analytics
1 - 350%
Process Improvement
1 - 350%
System Analysis
1 - 350%
System Requirements
1 - 350%
Technical Specifications
Any25%
VBA
Any25%