Job Summary:
Senior IT System Engineer- BMC Remedy Developer/Admin is responsible for monitoring, configuration, administration, troubleshooting and maintenance of the BMC Remedy Core Suite and other supporting BMC technologies. Provide technical support and troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions. Drive and implement automation enhancements and process improvement efforts, are assigned to multiple complex systems/applications. Lead initiatives, oversee work results, provide training and serve as a technical resource for other Systems Engineers.

Essential Functions:
• Configures, and customizes software solutions using the BMC Remedy Action Request System (ARS) platform
• Configures, and customizes software solutions using the BMC Remedy IT Service Management ITSM Suite (IM, PM, AM, CM, SLA, CMDB, SRM & ADDM)
• Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules renders expectations in SmartIT/MYIT (Digital Workplace) UI
• Experience with supporting the UI for the following BMC Products: Digital Workplace Advanced (DWPA), Smart IT, MY IT
• Leverages the software development lifecycle to design, build, test, and implement solutions based on customers’ requirements
• Assists in defining user requirements within the Remedy ITSM client applications
• Develop custom applications and workflows to support the automation of manual and resource intensive business processes
• Documents coding changes to be used for test and migration plans
• Troubleshoots software bugs using client and server logging
• Packages coding changes for releases to be migrated between the applicable environments, e.g., development, test and production
• Provides the Operations and Maintenance Team system support, as needed
• Performs standard administration system configuration
• Works as part of a Team on customer engagements
• May participate in Disaster Recovery planning and exercise

Preferred Work Experience:
7+ years related work experience or equivalent combination of transferable experience and education.

Preferred Education (not required):
• Bachelor's degree or equivalent combination of experience and education

Additional Required Qualifications:
• Demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technical infrastructure or development or equivalent combination of transferable experience and education
• Extensive working knowledge of multiple technologies and their interfaces and integration
• Creating and modifying objects using Developer Studio
• Competent working in one or more environments highly integrated with an operating system
• Experience with Data Migration Tool
• Experience with Spoon
• Experience implementing and administering/managing technical solutions in major, large-scale system implementations
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to adapt to a rapidly changing environment
• Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness
• Ability to communicate highly complex technical information clearly and articulately for all levels and audiences

Additional Preferred Qualifications:
• ITIL® Foundations V3
• BMC Certified AR System Developer 9.x or higher
• Working knowledge of Configuration Management Database (CMDB), Smart Reporting and Analytics
• Experience using Agile methodology