Job description:

Desktop Engineer with 6-8 Years of experience in Desktop Support.
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Knowledge of all software applications used within the organization
• Troubleshoot Windows Desktop and Virtual Desktop
• Troubleshoot and strong skills in O365
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Maintain and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures Strong Windows 7 / 10 Desktop Support
• Able to operate effectively in a team environment with both technical and nontechnical team members
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to maintain professional demeanor under stress
• Respond to assigned tickets/tasks in accordance with SLA guidelines
• Strong SCCM skills
• Strong VDI troubleshooting skills
• Provide onsite and remote support to end-users