Contact Company
Withdraw
Apply
Report
IT Production Support Analyst
254 views
Information Technology company
ContractContract to Permanent
Information Technology company
Jacksonville, FL ( Map it )
No permanent US residency required
W-2 only
Jacksonville, FL
ContractContract to Permanent
This posting is no longer accepting new applicants

Role description:

We are looking for a full time resource to handle night shift production support. This resource will be required to handle calls from our internal Prod monitoring teams regarding failed/errant jobs. They will need to be able to research the issues, and perform Level 1 and Level 2 resolution steps. If needing to escalate to Level 3, they would be on point to perform due diligence and provide appropriate findings along with the escalation request. In addition, they will be required to document the steps they OR the L3 resource went through to resolve the issues. This documentation will be used to build and maintain a knowledge base for future use. In order to accomplish this they will need to be able to dig into SSIS package definitions and PL/SQL stored procedures and understand what the jobs are meant to do. The resource may be asked to complete some configuration and low level development tasks as well when time permits.

This role will begin as an on-site, daytime role during the initial onboarding and training. This is expected to last at least 60 days, with the final date depending on the resource's progress evaluations as determined by management. After this period, the role will move into a night time (Mon-Fri 10PM to 6AM) shift. At that point, remote work capabilities may be considered based on resource performance. Occasional overtime as needed, per manager's discretion.

Required Skills:
Strong process documentation skills
Experience building and maintaining an application knowledge base.
Strong written and verbal communication skills
1-3 years Application Development experience
1-3 years Production Support experience
1+ year MS SQL Server Integration Service (SSIS) experience
1+ year PL/SQL experience

Preferred Skills:
Familiarity with Control-M or other similar job scheduling tools
Java dev experience

Skills
Skill Proficiency Years Experience Percent Used
Production Support
1 - 3100%
SQL
Any100%
Application Development
1 - 375%
BMC Control-M
Any75%
Java
Any75%
PL/SQL
Any75%
SSIS
Any75%
SQL Server
Any50%
Ticket Tracking Systems
Any50%
Agile Methodology
Any25%
Stored Procedure
Any25%
Verbal Communication
Any25%
Position Recruiter
Dino Lango
Technical Recruiter
dino@cloudteam.com
813-517-9520