Essential functions:

• Process Improvement
  • Identify, develop, recommend, implement and monitor processes, procedures, products, system enhancements and/or program improvements.
  • Provide education and training on changes, updates, and/or improvements for guidelines, processes and/or procedures to staff and management.
  • Research and Analyses
  • Research, analyze and report data used to meet all timeliness measures, ensure compliance, manage inventories and reflect monthly/quarterly/annual activities, measure programs, products, or system efficiencies.
  • Project/Program Management
  • Serve as subject matter expert on projects or workgroups for gathering, data analysis, trends and ad hoc reporting.
  • Lead or participate in cross-functional projects, initiatives and workgroups as assigned.
  • Provide guidance and assistance to team members.
  • Reporting and Documentation
  • Develop, produce, and distribute business documents such as reports, system and process documentation, standard operating procedures (SOPs).
  • Audit
  • Perform various audit functions for quality and production.

  Job Requirements:

  • Demonstrated understanding of process improvement concepts and operational work-flows.
  • Strong PC skills including working knowledge and proficiency with the primary Microsoft Office applications and web-based tools.
  • Demonstrated knowledge and experience working with statistical analysis.
  • Excellent verbal and written communication skills.
  • Must possess strong problem solving and decision-making skills.
  • Intermediate research skills.
  • Ability to maintain confidentiality and discretion.
  • Partner with developers and other IT staff to ensure the design fulfills business and technical requirements.
  • Responsible for consensus and relationship building between Business, IT teams and BRMs.
  • Use of Capability Maturity Model Integration (CMMI) Data Management Maturity (DMM) model guidance or other capability models to improve process maturity.
  • Experience working on transformation efforts with a complex infrastructure and landscape.
  • Experience in data collection and mapping process flows across people, data, systems, and technology
  • Assessing level of capability and performance in the context of business objectives
  • Define and develop business continuous improvement plans
  • Working knowledge of SDLC deliverables and services and AGILE software development (preferred qualification).

  Experience:

3-5 years of experience at eliciting business and technical requirements. Education: Related Bachelor’s degree or additional related equivalent work experience Qualifications/Certificates: Six Sigma Green Belt Preferred