IT Production Analyst
Information Technology company
Information Technology company
Jacksonville, FL 32256
W-2 onlyUS ResidentContract1568 views
Jacksonville, FL 32256
Contract
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The IT Production Analyst serves as a liaison for Continuous Improvement and assigned IT areas. Provides consultative guidance to achieve business objectives by serving as a resource in the analysis of IT production processes and the application of technology solutions; to help define and achieve objectives, identify risk and implement technology solutions. Analyzes and documents IT production processes and makes recommendations for improvements and cost savings.

Works with IT partners to document key IT Production processes. Accountable for researching the use and implications of technology solutions for assigned client areas and formulating recommendations for systems users to enable continuous improvement.

Requirements of the IT Production Analyst

  • 2 or more years of Business Analyst experience or equivalent work experience.
  • Bachelor's degree or equivalent work experience.
  • Experience in applying research methodology to IT solutions.
  • Experience in reviewing IT processes at the enterprise level.
  • Experience in Process Mapping.
  • Must have experience in IT processes (e.g. issue management, security, system monitoring, etc).
  • Ability to think in terms of enterprise efforts and not projects.
  • Experience with MS Suite products including Word, Excel, and PowerPoint.
  • Experience managing multiple priorities.
  • Ability to adapt to a rapidly changing environment.
  • Ability to manage tasks independently and take ownership of responsibilities.
  • High critical thinking skills and the ability to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
  • Experience gaining alignment across multiple teams.
  • Issue resolution across multiple teams.

Preferred:

  • 2+ years of operational experience/knowledge of various IT Production Processes
  • Experience with Continuous Improvement Methodologies (e.g. Six Sigma, Lean, etc)
  • Experience in Value Stream Mapping
  • Experience using Visio for Process Mapping

Responsibilities of the IT Production Analyst

  • Compare and contract various issue management process across IT/business departments.
  • Work with IT Finance to quantify the spending in various IT production process areas.
  • Responsible to make key business decisions during the life cycle of a project.
  • Lead the work involving internal documentation and business areas to develop business process documents that reflect the business processes absent of the system implementation.
  • Research different business solutions, document the processes, identify gaps, and present approach options for efficiencies that reflect a good customer experience.
  • Works with IT partners to translate business requirements into technical specifications.
  • Accountable for ensuring business requirements are reviewed, addressed and accurate in deliverables before release.
  • Facilitates communication between the IT organizations including educating the business on the direction of IT.
  • Identifies opportunities for application enhancement for future upgrades.
  • Accountable for triaging issues, identifying the root cause of systemic issues and ensuring a fix is identified and implemented.
  • Builds internal partnerships to improve communication, coordination, collaboration, and effective working relationships. Ensures client needs and expectations are met.
  • Provides guidance to assigned areas to facilitate understanding of use and implications of technology solutions, formulates recommendations for systems users to enable continuous improvement.
  • Identifies risks, evaluates controls and prepares findings and recommendations.
  • Participates in monitoring and evaluating the effectiveness of technology solutions, policies, practices and processes and establishing metrics for released applications.
  • Prepares and executes process flows that clearly define the IT Production process without having the systems details.
Skills
Skill Proficiency Years Experience Percent Used
Business Analysis
1 - 3100%
Production Support
Any100%
Business Process Mapping
Any75%
Process Improvement
Any75%
Microsoft Excel
Any50%
MS Visio
Any50%
Agile Methodology
Any25%
Business Requirements
Any25%
Continuous Improvement
Any25%
Database Upgrades
Any25%
Six Sigma
Any25%
System Monitoring
Any25%