Requirements:

• 7 years of experience within the IT field;
• Able to work proactively and with limited oversight;
• Experience of working in an ITIL-aligned organization;
• ITIL v3 Foundation Certified (minimum);
• Knowledgeable of the Change Management / IMAC processes and policies;
• Knowledge of Procurement based process and policies;
• Proficient in the technologies support SACM; Asset and CMDBs, auto-discovery tooling, specifically ServiceNow;
• Expert in IT Asset Management Lifecycle processes (including hardware and software);
• Expert in Configuration Management processes;
• Reporting;
• Experience with using reporting tools to build complex reports;
• Experience with interpreting data models and querying SQL databases;
• Infrastructure Outsourcing Delivery;
• Experience within a complex operational environment and working with multiple Service Delivery Organizations; multiple support models;
• Familiar with infrastructure technologies that are used to deliver services from a Data Center;
• Able to work with and coordinate data collection across the data center and workplace service towers;
• Undergraduate degree.

SACM (service asset and configuration management):

• Expert in IT Asset Management process & operational delivery;
• Expert in Configuration Management process & operational delivery;
• Experienced with contract terms and conditions (T&C’s);
• Experienced with how vendor and contracts data must be related to each other and assets within a CMDB;
• Proficient in the operations of software inventory and compliance including industry best practices;
• Experienced in license modeling, determining liability calculations, reconciling entitlement with deployment data, optimizing license and determining the usage/ compliance state;
• Experienced in the Software Asset Management / Software License Compliance management processes, including industry best practices;
• Experienced in driving financial improvement through Service Asset management.

Nice to Have:

• ServiceNow training and certification in Discovery and Event Management.

Job Responsibilities:

• At the start of a transformation effort the Service Asset & Discovery Consultant will lead SACM transformation, working closely with the customer, key delivery stakeholders, procurement/finance, delivery teams and our tool(s) teams to consolidate and produce the production “record of truth” (Gold) Data asset inventory, including IT Contracts information and Service Models within the CMDB;
• Accountable reviewing and interpreting our customer contract /statements of works for SACM transformation and Delivery requirements, will work with our delivery, Procurement and Finance teams, customer and customer 3rd parties, to derive and provide SACM requirements to the delivery implementation teams;
• Works with our tool(s) and implementation teams to provide requirements, review and approve Technical solutions, and assist in UAT. The Service Asset & Discovery Consultant is accountable for using our Global Standards, and working with delivery towers to develop the SACM sustainment model, and tailoring local SACM work instructions as needed;
• The Service Asset & ServiceNow Discovery Consultant works with the entire Service Asset and Configuration Management (SACM) delivery for one or more accounts; follows and champions the prescribed lifecycle process and procedures to ensure the registration, maintenance, and control of the Configuration Management Database (CMDB) and ensures the integrity and accuracy of the data within. Oversees multiple accounts and works directly with senior members of our delivery and customer organizations.