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Information Security Analyst
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Banking/Financial company
Permanent Position
Banking/Financial company
Jacksonville, FL ( Map it )
No permanent US residency required
W-2 only
Jacksonville, FL
Permanent Position
This posting has been closed

Shared Services Production (SSP) group, responsible for providing technical application support for business applications used by several lines of business, utilizing a follow the sun support model. The CISO-Authentication line of business has a current portfolio of 12+ critical applications. Being at the forefront of supporting these applications our team also works closely with the front to back business teams on a daily basis within a fast paced dynamic environment.

CISO-Authentication domain provides production support for the banks strategic authentication and authorization platforms such as WebSSO, entitlement & OTPS.

Position Specific Responsibilities and Accountabilities:

  • Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications.
  • Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management.
  • Gain detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications.
  • Define, document and maintain procedures, SLAs and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team.
  • Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third party systems / data providers.
  • Manage incidents through to resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
  • Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
  • Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines.
  • Drive the development and implementation of the tools and best practices needed to provide effective support.
  • Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment.
  • Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required.
  • Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues.
  • Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible.
  • Perform reviews of existing monitoring for the platform and make improvements where possible.
  • APAC
  • The candidate will have to work in shifts as part of a rota covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST ( 2 shifts) to support follow the sun model. In the event of major outages or issues we may ask for flexibility to help provide appropriate cover.
  • JAX/AMER
  • The candidate will have to work in late shift to provide cover till APAC start of the day.
  • Weekend coverage needs to be provided on rotational/need basis, comp days can be provided for those performing weekend work

Preferred: Prior experience working in Authentication & Authorization (A&A) and Identity and Access management ( IDAM ) domain

  • Good analytical and problem solving skills.
  • Good written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive level Understanding of ITIL / best practices for supporting a production environment
  • Preferred: ITIL v3 foundation certification.
  • Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network.
  • Ability to work across countries, regions and time zones with a broad range of cultures and technical capability.

TECHNICAL COMPETENCIES:

  • Authentication and Authorization ( A&A ) and Identity and Access management ( IDAM) domain knowledge
  • Proven experience/knowledge of SSO ( single sign on ) technologies
  • Preferred - Experience supporting Access/Authentication Manager products, preferably VASCO VACMAN controller, VASCO IDENTIKEY Authentication Server (IAS) or RSA Access manager.
  • Experience in implementing SSO using OAuth and OpenIdConnect
  • Proven working experience of Enterprise Web/J2EE environment, Web/application/data layer using WebLogic,Tomcat, JBoss, Apache Server 2.x, IIS
  • Good technical skills on Federated Identity management/SSO using SAML protocol and good experience in implementing Single Sign on using Federated identity solution
  • Technical proficiency navigating UNIX servers, running basic UNIX commands and writing / debugging shell scripts.
  • Familiar with job scheduling tools: Cron and experience with application monitoring tools, such as Geneos
  • Knowledge of web services ( SOAP based and RESTful Web services )
Skills
Skill Proficiency Years Experience Percent Used
IAM
1 - 3100%
Application Support
Any75%
ITIL
Any75%
Shell Scripts
Any50%
Apache
Any25%
Application Monitoring
Any25%
IIS
Any25%
J2EE
Any25%
RSA
Any25%
UNIX
Any25%
WebServices
Any25%
Position Recruiter
Dino Lango
Technical Recruiter
dino@cloudteam.com
813-517-9520