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Sr. Technical Writer
Information Technology company
Information Technology company
Jacksonville, FL
W-2 onlyContract2306 views
Jacksonville, FL
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  • The IT Technical Writer will be responsible for development/creation of specialized technical documents to support Client's Medicare's digital platforms deployment and ongoing maintenance. The position will develop deliverables to support internal teams (i.e. Provider Engagement, Network, Marketing and Communications, Clinical Operations, STARS and Risk, Sales, etc.) as well as external facing technical documentation for provider communications, on-boarding and ongoing training. Purpose of this new job is to understand the documentation needs for a successful digitally enabled health plan implementation and then create/maintain/support such documents completely and independently without any guidance.

Essential functions:

  • Interview SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, to learn about the digital platforms' intended use and capabilities in order to determine/establish a set of technical documents that will be needed for a successful implementation; including but not limited to, communication, on-boarding, training and maintenance.
  • Identify common user scenarios; apply critical thinking about types of information and delivery methods end users need to be successful; plan and design supporting user assistance.
  • Gather/research/analyze required inputs and artifacts from SMEs (Subject Matter Experts), Technical Lead/Architect, Product Owner, Business Stakeholders, software developers, QA Analysts, Project Consultants and use that to design, develop and publish the identified set of technical documents. Coordinate technical and quality assurance reviews to ensure the quality of the deliverables.
  • Manage distribution and review of documents for on-boarding, training and ongoing maintenance.
  • Enhance, maintain documents and manage distribution of documents on ongoing basis as the digital platforms' features get enhanced.
  • Perform functional role of IT Systems Analyst as needed.


  • Strong technical writing, editing and proofreading skills
  • Ability to organize and create smart structured digital content with embedded linked topics
  • Strong written communication, oral communication, inter-personnel skills with attention to details.
  • Strong analytical/problem solving and organization skills.
  • Thorough understanding of technical aspects of computer applications
  • Highly self-motivated, independent and adaptable to learning and understanding new technologies
  • Able to effectively prioritize and manage multiple tasks to meet aggressive timelines
  • Must be able to present a portfolio of writing samples and/or previous work experience.
  • Health care industry experience preferred
  • Experience doing technical analysis/documentation work

Required Experience:

  • 5-8 years of related work experience or equivalent combination of transferable experience in Customer Service supporting internal or external customers

Required Education:

  • Related Bachelor's degree in Technical Writing, Information Systems or the equivalent or relevant work experience.


  • Technical Writing
  • Data Exchange Integrations
  • XMLs
  • Web Services
  • Authentication
  • User Experience
Skill Proficiency Years Experience Percent Used
System Analysis
1 - 3100%
Technical Writing
3 - 6100%
Data Migration
System Architecture
1 - 375%
System Requirements
Technical Specifications
Business Requirements
Feasibility Studies
Requirements Gathering
Stakeholder Engagement