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Job Description:
Senior IT System Engineer- BMC Remedy Developer/Admin is responsible for monitoring, configuration, administration, troubleshooting and maintenance of the BMC Remedy Core Suite and other supporting BMC technologies. Provide technical support and troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions. Drive and implement automation enhancements and process improvement efforts, are assigned to multiple complex systems/applications. Lead initiatives, oversee work results, provide training and serve as a technical resource for other Systems Engineers.
Essential Functions:
- Configures, and customizes software solutions using the BMC Remedy Action Request System (ARS) platform.
- Configures, and customizes software solutions using the BMC Remedy IT Service Management ITSM Suite (IM, PM, AM, CM, SLA, CMDB, SRM & ADDM).
- Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules renders expectations in SmartIT/MYIT (Digital Workplace).
- UI Experience with supporting the UI for the following BMC Products: Digital Workplace Advanced (DWPA), Smart IT, MY IT
- Leverages the software development lifecycle to design, build, test, and implement solutions based on customers' requirements Assists in defining user requirements within the Remedy ITSM client applications.
- Develop custom applications and workflows to support the automation of manual and resource intensive business processes.
- Documents coding changes to be used for test and migration plans.
- Troubleshoots software bugs using client and server logging Packages coding changes for releases to be migrated between the applicable environments, e.g., development, test and production.
- Provides the Operations and Maintenance Team system support, as needed.
- Performs standard administration system configuration.
- Works as part of a Team on customer engagements.
- May participate in Disaster Recovery planning and exercise.
Preferred Work Experience:
- 7+ years related work experience or equivalent combination of transferable experience and education.
Preferred Education (not required):
- Bachelor's degree or equivalent combination of experience and education
Additional Required Qualifications:
- Demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technical infrastructure or development or equivalent combination of transferable experience and education.
- Extensive working knowledge of multiple technologies and their interfaces and integration.
- Creating and modifying objects using Developer Studio.
- Competent working in one or more environments highly integrated with an operating system.
- Experience with Data Migration Tool.
- Experience with Spoon.
- Experience implementing and administering/managing technical solutions in major, large-scale system implementations.
- High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
- Ability to manage tasks independently and take ownership of responsibilities.
- Ability to learn from mistakes and apply constructive feedback to improve performance.
- Ability to adapt to a rapidly changing environment.
- Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness.
- Ability to communicate highly complex technical information clearly and articulately for all levels and audiences.
Additional Preferred Qualifications:
- ITIL Foundations V3
- BMC Certified AR System Developer 9.x or higher
- Working knowledge of Configuration Management Database (CMDB), Smart Reporting and Analytics Experience using Agile methodology.
Skill | Proficiency | Years Experience | Percent Used |
---|---|---|---|
BMC Remedy | 3 - 6 | 100% | |
CMDB | Any | 100% | |
BMC Digital Workplace | Any | 75% | |
ITIL | Any | 75% | |
System Administration | Any | 75% | |
Configuration Management | Any | 50% | |
Data Migration | Any | 50% | |
Scripting | Any | 50% | |
Agile Methodology | Any | 25% | |
Database Maintenance | Any | 25% | |
ITSM | Any | 25% | |
Process Improvement | Any | 25% |