ServiceNow CMDB Developer (IRE) (Remote)
Information Technology company
Information Technology company
W-2 onlyContractContract to Permanent5545 views
Atlanta, GA 30326
ContractContract to Permanent
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Must Skills:
- MUST HAVE SACM IDENTIFICATION AND RECONCILIATION MODULE EXPERIENCE
- Developing and documenting Business Requirements for business process and system implementations
- Designing and tailoring of Service Level Management processes and procedures considering measurement reporting solutions, addressing tools, ITIL processes, and standards, scalability and sustainability
- Designing and implementing of continuous service improvement methodologies
- Conducting analysis of complex, contractual requirements and designing appropriate solutions
- Ensuring alignment of solutions with process team and company standard tools, SI Delivery Teams, Client and Service Providers
- Participation on large scale transformation projects
Specialized/Practical Knowledge:
- Minimum of 3 years of Service Integration and Management experience
- Minimum of 3 years of experience from professional services organization
- A minimum of 5 years’ experience in Service Level measurement methodologies
- A minimum of 5 years’ experience with reporting requirements analysis, documentation and solution design
- Minimum of 3 years of experience with ServiceNow as advanced user
- Experience as Functional/ Business Process Consultant in Service Level Management and Continual Service Improvement process design and execution
- ITIL Certification (v3 minimum)
- Understanding of Project Management – Agile/Scrum and Waterfall methods
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong presentation development and customer presentation skills
- Strong skills in data reporting, presentation and analysis
- Successful teamwork experience & demonstrated leadership abilities
- High degree of attention to detail and accuracy
- Experience with Performance Analytics, Business Intelligence, Operational Intelligence, dashboarding, and trending analysis is a plus