Must Skills:

• MUST HAVE SACM IDENTIFICATION AND RECONCILIATION MODULE EXPERIENCE
• Developing and documenting Business Requirements for business process and system implementations
• Designing and tailoring of Service Level Management processes and procedures considering measurement reporting solutions, addressing tools, ITIL processes, and standards, scalability and sustainability
• Designing and implementing of continuous service improvement methodologies
• Conducting analysis of complex, contractual requirements and designing appropriate solutions
• Ensuring alignment of solutions with process team and company standard tools, SI Delivery Teams, Client and Service Providers
• Participation on large scale transformation projects

Specialized/Practical Knowledge:

• Minimum of 3 years of Service Integration and Management experience
• Minimum of 3 years of experience from professional services organization
• A minimum of 5 years’ experience in Service Level measurement methodologies
• A minimum of 5 years’ experience with reporting requirements analysis, documentation and solution design
• Minimum of 3 years of experience with ServiceNow as advanced user
• Experience as Functional/ Business Process Consultant in Service Level Management and Continual Service Improvement process design and execution
• ITIL Certification (v3 minimum)
• Understanding of Project Management – Agile/Scrum and Waterfall methods
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and customer presentation skills
• Strong skills in data reporting, presentation and analysis
• Successful teamwork experience & demonstrated leadership abilities
• High degree of attention to detail and accuracy
• Experience with Performance Analytics, Business Intelligence, Operational Intelligence, dashboarding, and trending analysis is a plus