SUMMARY:

• Provide support for B2B/EDI functions, support, and communications.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Research complex customer inquiries
• Provide support to users
• Map and verify data to meet customer/carrier requirements
• Communicate effectively with technical staff and contacts at operating companies
• Set up B2B/EDI partnerships in systems
• Monitor jobs running on the IBMi and SI B2B platforms
• Follow up with customers to ensure B2B/EDI requirements are being met
• Identify and resolve complex customer/carrier issues
• Provides technical expertise and support for B2B/EDI communications
• Referent liaison between inter-company business groups
• Assist/train/mentor EDI support technicians
• Must perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.

Supervisory Responsibilities
None

REQUIRED SKILLS:

• Billing experience
• Multi Modal Transportation experience
• Proficiency in Word, Excel, Access, SharePoint, and PowerPoint
• Excellent written and oral communication skills
• Complex problem solving ability
• Knowledge of internal business processes
• Experienced with IBMi data entry
• Knowledge of internal business processes
• Strong experience in B2B/EDI tools and coordinating with different business teams to setup B2B/EDI interfaces
• Working Knowledge of Gentran and SI B2B mapping, communications, business processes, and workflows
• 3+ years of experience working with testing, implementation and maintaining B2B/EDI transactions
• Analyze, design and develop specifications for enhancements and extensions to electronic data interchange application interfaces and maps
• Basic knowledge of RPG, CL, and SQL programming
• Basic Knowledge of XML, JSON, and other MFT formats
• Monitoring and configuring alerts/incidents/service requests on EDI/B2B environments and respond to the requests
• 3+ years B2B/EDI mapping experience
• 3+ years of experience working with B2B/EDI communications
• Strong experience in troubleshooting B2B/EDI production issues
• Ability to work with minimal supervision in a fast paced, Agile environment

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); three + years related experience and/or training;
or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to read, write and speak English.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; or reach with hands and arms. Specific vision abilities required by this job are close vision, color vision, peripheral vision and depth vision. Ability to sit at workstation for 8 hour shift and perform extensive computer and telephone work.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical The noise level in the work environment is usually moderate.