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Senior Network Operations Specialist
Information Technology company
Information Technology company
Jacksonville, FL
W-2 onlyContract to Permanent569 views
Jacksonville, FL
Contract to Permanent
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SUMMARY/ROLE:

This position supports Mainframe, Open Systems, and Cloud Core Systems as well as the underlying Infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Monitor and report on customer network and/or server outages and monitor and submit customer mainframe batch processes
  • Mainframe job scheduling and abend remediation using IBM Workload Scheduler
  • Monitor customer communication via email, phone, or ticketing systems and resolve issues
  • Remediate Incident response tickets and service requests
  • Escalate tickets to appropriate teams when necessary
  • Assist with the creation and modification of runbook documentation
  • Assist with the creation and modification of process and procedure documentation
  • Recommend policy changes where needed
  • Recommend and implement process improvements where needed
  • Work with clients to address training needs
  • Other duties as assigned

KNOWLEDGE, AND ABILITIES

  • Excellent knowledge in desktop, server, and network operations (Windows, Unix, TCP/IP Protocols)
  • Knowledge of and experience in acting in a supporting role in an enterprise class IT operation in customer, cloud (AWS, Azure, GCP) and hybrid environments
  • Must have excellent people skills
  • Must have excellent oral and written communication skill
  • Able to utilize desktop software to complete day-to-day tasks
  • Knowledge of mainframe, output management, and batch operations
  • Demonstrated success working, collaborating, and establishing credibility and relationships with colleagues, senior leadership, business partners, and customers

SKILLS REQUIRED FOR THE POSITION

  • 5-years customer service experience in the Information Technology Industry
  • 5-years operational mainframe experience
  • 5-years experience in utilizing mainframe job scheduling systems (using one or more of these technologies IBM IWS or TWS)
  • 2-years Support Cloud infrastructure – AWS, Azure, GCP
  • 2-years previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience
  • 5-years experience in desktop, server, and or network support

Preferred:

  • IBM/Tivoli Workload Scheduler certification
  • Microsoft or Unix Certifications
  • Micro Focus Enterprise experience
  • Cloud environment experience (AWS, Azure, GCP)
  • CI/CD administration in a hybrid environment
  • Experience with LRS, Enterprise Output Management
  • Experience with Dynatrace or other APM Tools
  • Experience with systems monitoring and management tools (SCCM, LogicMonitor, PRTG, SolarWinds)
  • Experience supporting multiple customers

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
Skills
Skill Proficiency Years Experience Percent Used
Network Administration
1 - 3100%
NOC
1 - 3100%
AWS
Any75%
Cloud Infrastructure
Any75%
MS Azure
Any75%
SolarWinds
Any75%
TCP/IP
Any75%
GCP
Any50%
MS SCCM
Any50%
Network Support
Any50%
UNIX
Any50%
Windows
Any50%
Continuous Deployment
Any25%
Continuous Integration
Any25%
System Monitoring
Any25%
Tivoli
Any25%