Senior Network Operations Specialist
Information Technology company
Information Technology company
W-2 onlyContract to Permanent937 views
Jacksonville, FL 32258
Contract to Permanent
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SUMMARY/ROLE:
This position supports Mainframe, Open Systems, and Cloud Core Systems as well as the underlying Infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Monitor and report on customer network and/or server outages and monitor and submit customer mainframe batch processes
- Mainframe job scheduling and abend remediation using IBM Workload Scheduler
- Monitor customer communication via email, phone, or ticketing systems and resolve issues
- Remediate Incident response tickets and service requests
- Escalate tickets to appropriate teams when necessary
- Assist with the creation and modification of runbook documentation
- Assist with the creation and modification of process and procedure documentation
- Recommend policy changes where needed
- Recommend and implement process improvements where needed
- Work with clients to address training needs
- Other duties as assigned
KNOWLEDGE, AND ABILITIES
- Excellent knowledge in desktop, server, and network operations (Windows, Unix, TCP/IP Protocols)
- Knowledge of and experience in acting in a supporting role in an enterprise class IT operation in customer, cloud (AWS, Azure, GCP) and hybrid environments
- Must have excellent people skills
- Must have excellent oral and written communication skill
- Able to utilize desktop software to complete day-to-day tasks
- Knowledge of mainframe, output management, and batch operations
- Demonstrated success working, collaborating, and establishing credibility and relationships with colleagues, senior leadership, business partners, and customers
SKILLS REQUIRED FOR THE POSITION
- 5-years customer service experience in the Information Technology Industry
- 5-years operational mainframe experience
- 5-years experience in utilizing mainframe job scheduling systems (using one or more of these technologies IBM IWS or TWS)
- 2-years Support Cloud infrastructure – AWS, Azure, GCP
- 2-years previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience
- 5-years experience in desktop, server, and or network support
Preferred:
- IBM/Tivoli Workload Scheduler certification
- Microsoft or Unix Certifications
- Micro Focus Enterprise experience
- Cloud environment experience (AWS, Azure, GCP)
- CI/CD administration in a hybrid environment
- Experience with LRS, Enterprise Output Management
- Experience with Dynatrace or other APM Tools
- Experience with systems monitoring and management tools (SCCM, LogicMonitor, PRTG, SolarWinds)
- Experience supporting multiple customers
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
Skills
Skill | Proficiency | Years Experience | Percent Used |
---|---|---|---|
Network Administration | 1 - 3 | 100% | |
NOC | 1 - 3 | 100% | |
AWS | Any | 75% | |
Cloud Infrastructure | Any | 75% | |
MS Azure | Any | 75% | |
SolarWinds | Any | 75% | |
TCP/IP | Any | 75% | |
GCP | Any | 50% | |
MS SCCM | Any | 50% | |
Network Support | Any | 50% | |
UNIX | Any | 50% | |
Windows | Any | 50% | |
Continuous Deployment | Any | 25% | |
Continuous Integration | Any | 25% | |
System Monitoring | Any | 25% | |
Tivoli | Any | 25% |