Service Now Business Analyst
Information Technology company
Information Technology company
W-2 onlyContractContract to Permanent651 views
New Jersey Bmc, NJ 07395
ContractContract to Permanent
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Must Skills:
- Experience in IT Service Management design, transition or operations processes
- Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
- Understanding Scrum Methodology
- Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
- Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
- Decompose high-level information into details,
- Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
- Use of industry recognized technologies in order to facilitate work environment
- Demonstrate experience in communicating across all levels of an organization, at the most senior levels
Plus Skills:
- ITIL Foundation+
- COBIT, VeriSM, IT4IT, Lean IT (desirable).
- Scrum certified (desirable)
- ServiceNow Certified System Administrator (must have), specific module: presales/micro-certifications