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Service Now Business Analyst
Information Technology company
Information Technology company
New Jersey Bmc, NJ
W-2 onlyContractContract to Permanent477 views
New Jersey Bmc, NJ
ContractContract to Permanent
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This posting is no longer accepting new applicants

Must Skills:

  • Experience in IT Service Management design, transition or operations processes
  • Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
  • Understanding Scrum Methodology
  • Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
  • Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
  • Decompose high-level information into details,
  • Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
  • Use of industry recognized technologies in order to facilitate work environment
  • Demonstrate experience in communicating across all levels of an organization, at the most senior levels


Plus Skills:

  • ITIL Foundation+
  • COBIT, VeriSM, IT4IT, Lean IT (desirable).
  • Scrum certified (desirable)
  • ServiceNow Certified System Administrator (must have), specific module: presales/micro-certifications
Skills
Skill Proficiency Years Experience Percent Used
Business Analysis
Any100%
ServiceNow
Any100%
ITIL
Any75%
Scrum
Any75%
ITSM
Any50%
System Administration
Any50%
MS Visio
Any25%
Requirements Gathering
Any25%
Stakeholder Engagement
Any25%
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