Must Skills:

• Experience in IT Service Management design, transition or operations processes
• Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
• Understanding Scrum Methodology
• Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
• Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
• Decompose high-level information into details,
• Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
• Use of industry recognized technologies in order to facilitate work environment
• Demonstrate experience in communicating across all levels of an organization, at the most senior levels

Plus Skills:

• ITIL Foundation+
• COBIT, VeriSM, IT4IT, Lean IT (desirable).
• Scrum certified (desirable)
• ServiceNow Certified System Administrator (must have), specific module: presales/micro-certifications