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We are looking for a talented Applications Support Analyst to provide support to our world-class Salesforce applications for our evolving CRM platform. As an Applications Support Analyst, you will be troubleshooting and diagnosing reported issues from our internal stakeholders and front line operations staff. This will involve meeting with business and technical stakeholders, analyzing application workflows, resolving configuration issues within Salesforce, monitoring support queues, maintaining user roles, and troubleshooting application errors. To ensure success as an Applications Support Analyst, you should have experience working with Salesforce CRM platforms, application troubleshooting skills, and the ability to communicate timely and effectively with internal users. Successful candidates will also be skilled with Quality Assurance testing, and technical writing for enterprise applications.
Applications Support Analyst Responsibilities:
- Monitoring and Triaging reported issues and system errors
- Meeting with technical and business stakeholders to determine issue resolution and response time.
- Testing the stability and functionality of the application.
- Troubleshooting and Escalating bugs.
- Daily communication with the Development Team.
- Writing documents and providing technical training for Salesforce Staff.
- Interface with Onboarding, IT Support, and Vaccine Operations.
Applications Support Analyst Requirements:
- Associates Degree or higher in Computer Information Systems related fields.
- 5+ years experience in a support or analyst role supporting software applications Experience supporting customer-facing interfaces.
- Knowledge of Salesforce CRM platforms.
- Excellent communication skills.
- Ability to juggle multiple projects/priorities.
- Strong troubleshooting skills.
- Proficient with MS Office Suite.
- Experience with task tracking software.
- Comfortable working in a fast-paced, Agile Environment.
- Open to working 2nd shift or weekends if needed as part of a rotation.
Bonus Skills:
- Salesforce Marketing Cloud Experience
- Healthcare Technology Experience
Responsibilities
- Build Reports for Go-Lives
- Field questions from Pas Leaders, Site leads, Patients
- Build/Maintain End-user documentation
- Assist with testing Schedule builds (go-live)
- Monitor Exception reports+data anomaly reports.