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CX Analyst (Remote)
Information Technology company
Information Technology company
Jacksonville, FL
W-2 onlyUS ResidentContractContract to Permanent595 views
Jacksonville, FL
ContractContract to Permanent
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Required Experience / Education:

  • 6+ years related work experience in Service Design, Consumer Experience Design, Product Design, UX Design
  • 3+ years direct supervisory/management experience
  • Bachelor’s degree in a directly related field of study


Additional Required Qualifications:

  • A successful background working directly with Operations for the implementation of designs
  • Experience with the product development lifecycle either at a startup or within a new product/market division
  • Strategic thinking and planning capabilities; proven organization skills and detail oriented with ability to be flexible and work with ambiguity
  • Excellent written and verbal communication skills that scale to all levels of the organization and proven ability to influence others
  • Ability to lead a team to deliver on initiatives from conception through completion on time, within budget, and on or beyond scope
  • A virtual portfolio that highlights the breadth of experience and past launched projects


Preferred Experience / Education:

  • Master’s degree in a related field (MFA or MBA (Design, Human-Centered Design, Psychology, Information Science or HCI, Graphic Design)
  • Fluency with Lean Process improvement Tools, Adobe CS, Figma, Miro, and other tools with similar depth for business assessment and prototyping
  • Experience in launching or implementing solutions in healthcare settings
Skills
Skill Proficiency Years Experience Percent Used
CX
Any100%
User-Centered Design
Any75%
UX
Any75%
Adobe Creative Suite
Any25%
Figma
Any25%
Process Improvement
Any25%