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Mainframe Scheduling Specialist
Information Technology company
Information Technology company
Jacksonville, FL
W-2 onlyContractContract to Permanent600 views
Jacksonville, FL
ContractContract to Permanent
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Your Recruiter
Olga Kozlova
Senior Technical Recruiter

This position supports Mainframe, Open Systems and Cloud Core Systems, as well as the underlying Infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Engineer job scheduling using IWS
  • Monitor and submit customer mainframe batch processes
  • Mainframe job scheduling and abend remediation using IBM Workload Scheduler (IWS)
  • Monitor customer communication via email, phone, or ticketing systems and resolve issues
  • Monitor and report on customer network and/or server outages
  • Remediate Incident response tickets and service requests
  • Escalate tickets to appropriate teams when necessary
  • Assist with the creation and modification of runbook documentation
  • Assist with the creation and modification of process and procedure documentation
  • Recommend policy changes where needed
  • Recommend and implement process improvements where needed Work with clients to address training needs
  • Other duties as assigned

KNOWLEDGE, AND ABILITIES

  • Must have experience in mainframe, output management, and batch operations – engineering and supporting production operations
  • Knowledge of and experience in acting in a supporting role in an enterprise class IT operation in customer, cloud (AWS, Azure, GCP) and hybrid environments
  • Must have excellent people skills
  • Must have excellent oral and written communication skill Able to utilize desktop software to complete day-to-day tasks
  • Demonstrated success working, collaborating, and establishing credibility and relationships with colleagues, senior leadership, business partners, and customers

SKILLS REQUIRED FOR THE POSITION

  • 5-years customer service experience in the Information Technology Industry
  • 5-years operational mainframe experience
  • 5-years experience in engineering and utilizing mainframe job scheduling systems (using one or more of these technologies IBM IWS, LRS or TWS)
  • Preferably 2-years Supporting Cloud infrastructures – AWS, Azure, GCP

Preferred:

  • IBM/Tivoli or IWS Workload Scheduler certification.
  • Microsoft or Unix Certifications
  • Micro Focus Enterprise experience.
  • Cloud environment experience and certifications (AWS, Azure, GCP)
  • CI/CD administration in a hybrid environment
  • Experience with LRS, Enterprise Output Management
  • Experience with Dynatrace or other APM Tools
  • Experience with systems monitoring and management tools (Dynatrace, PRTG, Summit)
  • Experience supporting multiple customers.

EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience with mainframes.

Skills
Skill Proficiency Years Experience Percent Used
BMC Control-M
Any100%
IBM Mainframe
Any75%
Cobol
Any25%
MS Azure
Any25%
Your Recruiter