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Intune Support Technician (Remote)
Information Technology company
Information Technology company
Schaumburg, IL
W-2 onlyUS ResidentContract654 views
Schaumburg, IL
Contract
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Your Recruiter

The company is currently modernizing its Physical Desktop Management Services to incorporate Microsoft Intune. This will run alongside existing SCCM services in a dual-run or co-managed configuration.

We are looking for a Technical Support Engineer to work as part of a team establishing foundational services for Microsoft Intune PC Operations. The role will also involve supporting individual business migration and adoption (from SCCM to Intune) projects.

Responsibilities

  • Act as Intune Support Technician, providing guidance and support on Intune dual run and co-existence operations and service configurations
  • Provide hands-on support for key foundational services including:
    • Software Packaging Service
    • Application Change Management
    • Intune Configuration, includes Intune AutoPilot
    • Test Lab and Testing Services
    • Software Distribution Service (apps/patches)
  • Operate as part of the company in-house team to establish foundational services and to support business migration to and adoption of Intune PC management

Skill and Experience

  • Experience with PC desktop management with current experience with SCCM and Intune configurations/support.
  • Ability to resolve problems including toolset integrations and a strong working knowledge of the Windows 10 operating systems is also required.
  • Experience in supporting mobile devices and MacOS platforms would be an advantage.

Specific requirements:

  • 3-5 years of Operational experience with working knowledge of MS Intune and Autopilot concepts, processes, operations, and administration.
  • Hands-on experience of migrating devices from SCCM or MDM to Intune and ongoing administration and service maintenance.
  • Knowledge of Windows platform and Intune / SCCM (Configuration Manager) deployment tools.
  • Strong working knowledge of the Windows10 OS.
  • Working knowledge of reporting tools, e.g. PowerBI, or data manipulation and presentation.
  • Experienced in the practical deployment of ITIL processes.
  • Good organizational skills and time management. Able to work under own initiative with minimal supervision.
  • Strong communication and Team Working skills.
  • Project management skills and experience of working within standard project governance frameworks.
  • Experience in supporting mobile devices and MacOS platforms would be an advantage.
  • Certification Preferred: ITIL Foundation certification or equivalent.
  • Microsoft Certifications around Azure fundamentals and Device Management would be an advantage.
Skills
Skill Proficiency Years Experience Percent Used
Microsoft Intune
Any100%
Technical Support
Any100%
Windows
Any50%
Change Management
Any25%
ITIL
Any25%
MS SCCM
Any25%
Your Recruiter
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