The company is currently modernizing its Physical Desktop Management Services to incorporate Microsoft Intune. This will run alongside existing SCCM services in a dual-run or co-managed configuration.

We are looking for a Technical Support Engineer to work as part of a team establishing foundational services for Microsoft Intune PC Operations. The role will also involve supporting individual business migration and adoption (from SCCM to Intune) projects.

Responsibilities

• Act as Intune Support Technician, providing guidance and support on Intune dual run and co-existence operations and service configurations
• Provide hands-on support for key foundational services including:
  • Software Packaging Service
  • Application Change Management
  • Intune Configuration, includes Intune AutoPilot
  • Test Lab and Testing Services
  • Software Distribution Service (apps/patches)
• Operate as part of the company in-house team to establish foundational services and to support business migration to and adoption of Intune PC management

Skill and Experience

• Experience with PC desktop management with current experience with SCCM and Intune configurations/support.
• Ability to resolve problems including toolset integrations and a strong working knowledge of the Windows 10 operating systems is also required.
• Experience in supporting mobile devices and MacOS platforms would be an advantage.

Specific requirements:

• 3-5 years of Operational experience with working knowledge of MS Intune and Autopilot concepts, processes, operations, and administration.
• Hands-on experience of migrating devices from SCCM or MDM to Intune and ongoing administration and service maintenance.
• Knowledge of Windows platform and Intune / SCCM (Configuration Manager) deployment tools.
• Strong working knowledge of the Windows10 OS.
• Working knowledge of reporting tools, e.g. PowerBI, or data manipulation and presentation.
• Experienced in the practical deployment of ITIL processes.
• Good organizational skills and time management. Able to work under own initiative with minimal supervision.
• Strong communication and Team Working skills.
• Project management skills and experience of working within standard project governance frameworks.
• Experience in supporting mobile devices and MacOS platforms would be an advantage.
• Certification Preferred: ITIL Foundation certification or equivalent.
• Microsoft Certifications around Azure fundamentals and Device Management would be an advantage.