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ServiceNow Business Analyst (Remote)
Information Technology company
Information Technology company
Jacksonville Beach, FL
W-2 and C2C availableUS ResidentContract414 views
Jacksonville Beach, FL
Contract
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We are looking for an experienced ServiceNow Business Analyst for a Remote position.

Responsibilities

  • Participate in multiple engagements delivering customer solutions on the ServiceNow platform, adhering to best practice.
  • Lead customer discovery workshops and collaborate closely with Business Process Consultants to understand, document, and refine business requirements.
  • Interact with technical project teams to understand, document, and refine technical requirements.
  • Lead and perform system validation activities to ensure quality delivery against documented requirements
  • Lead user acceptance testing and go-live planning efforts.
  • Maintain active status on all certifications.

Required Experience:

  • 4+ years of ServiceNow platform experience
  • 4+ years of client-facing experience supporting business transformation through technology.
  • Experience configuring applications on the ServiceNow platform including ITSM and ITBM.
  • Experience with one or more of the following a plus: ITOM, SecOps, GRC, custom applications
  • Ability to conduct calls with customers independently in support of business process/requirements gathering efforts.
  • Experience leading and executing system validation efforts, as well as providing feedback to technical resources on required remedations of defects.
  • Ability to keep a client's business goals at the forefront of the conversation and articulate design decisions impacts to maintenance and longevity.
  • ServiceNow Certified System Administrator certification required within 60 days of hire.
  • Additional certifications a plus: CIS – IT Service Management, CIS – Project Portfolio Management, CAS – Performance Analytics
  • Healthcare industry experience and certifications a plus

Note: Up to 15% travel

Skills
Skill Proficiency Years Experience Percent Used
Business Analysis
Any100%
ServiceNow
Any100%
Business Requirements
Any75%
ITBM
Any25%
ITIL
Any25%
ITOM
Any25%
ITSM
Any25%
REST
Any25%