Uploaded File
Lisa
petersonld@comcast.net
904-422-4444
1632 Hammock Grove Lane
Jacksonville, FL 32225
IT Manager
26 years experience W2
0
Recommendations
Average rating
32
Profile views
Summary

Versatile Computer Systems and Control Engineering professional with 10+ years of experience working in diverse technology fields. I am a quick learner, leader, manager, and team builder. With problem-solving, analytical skills, and a quick learning curve, I can adapt to change and provide dedicated professional skills to excel in a fast-paced leadership role to enhance a company’s operational effectiveness.

Core Competencies

  • Systems Administration
  • Strategic Planning
  • Policy Planning and Implementation
  • Business and Systems Analysis
  • Business Continuity Management
  • Business Operation Support
  • Production Support
  • Relationship Management
  • Team Leadership
  • Project Management
  • Resource Management
  • Staff Training
  • Highly Regulated Environments
  • Small to Large Technical Environments
  • Budget Administration {Technology and 501(c)(3)}
  • PCI Regulated Environment
  • Point of Sales Systems
  • ROI, RFI/RFP
  • IT Problem Management
  • Service Desk/Help Desk
  • Support Issue Escalation
  • Customer Service
  • Disaster Recovery
  • Software Development Lifecycle
  • Hardware and Software Inventory Management
  • Asset Lifecycle Management
  • ITIL
  • Key Performance Indicator
  • Metrics & Dashboards
  • Computer imaging
  • Desktop support
  • Systems Administration
  • Cybersecurity
  • NIST

Technical Proficiencies

  • Certificates: Forty hours of training for CAPM/PMP. Currently studying for PMP and ITIL certifications.
  • Platforms: Windows 9x/NT/2000/XP/Vista/7/8/10, Unix Solaris, iRMX 86 Operating System, VAX, PDP 11, PDOS Operating, Mac, IOS, Android, Nutanix, Audio Visual, Access Control, Security, Xerox, Konica, and other printers
  • Networking: Protocols IPX/TCP/IP, DHCP, DNS Ethernet, Token Ring, Fiber, Wi-Fi access points, VPN, Structured Cabling
  • Languages: Fortran, Ada, C, Scripting
  • Tools: Firewalls, Ghost, Virus Protections Norton/McAfee, Backup software Veritas Arc Serve, Rational Software Suite, Mercury Test Director, CA, HEAT, RedMine, Blue Coat, OpenDNS, McAfee, System Center Configuration Manager, Deep Freeze, Active Directory, Group Policy, MS Project, SolarWinds
  • Service Desk: Service Catalog, Service Level Management, Service Portfolio, Continual Service Improvements Metrics, Reporting
  • Software: Microsoft Office (2010 and 2016-Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint), Microsoft Exchange, Microsoft Terminal Services, Windows Server 2003-2016, Citrix, Visio, Microsoft Project, NetIQ, SQL, WebFOCUS, IIS, OS Comet, Tivoli (Maximo)

Experience
IT Manager
Aerospace/Defense
Nov 2019 - Jun 2020
  • Responsible for the management of IT operations, help desk, and infrastructure.
  • Provided full Lifecycle Asset and Inventory Management. Supported existing applications and developed new technical solutions.
  • Project Management included IT equipment move to a new building with minimal downtime, COVID-19 work from home process, and performing liaison duties between user, operations, and programming personnel in the areas of systems design, modifications, and troubleshooting.
  • Evaluated hardware and software.
  • Worked on cybersecurity maturity model certification requirements to obtain level 3 compliance.
Project Management System Design Inventory Management Cyber Security Compliance Asset Management Life-cycle Management
Remove Skill
Help Desk and Desktop Support Manager/Application Support
Government
Feb 2019 - Nov 2019
  • Managed the IT help desk and desktop support.
  • Performed operations and strategic planning.
  • Produced and maintained operational guidelines and procedures, technology plans, requests for information/proposals, and service level agreements.
  • Maintained User Directory Services (Active Directory).
  • Administration of files, applications, servers, and networking equipment. Implemented defined end-user data backup and recovery strategies.
  • Responsible for technology budgets, project management, audio-visual, access control systems, Avaya VOIP system, incident and problem management, asset management (physical and software), vendor management, application (operations, support, and monitoring).
  • Maintained and provided end-user support for asset/purchasing application (Maximo), port-specific applications, and SQL database administration and programming.
Asset Management Database Backups DBA Desktop Support Problem Management Project Management SQL Strategic Planning Application Support Vendor Management Life-cycle Management
Remove Skill
Technology Manager
Government
Jun 2011 - Oct 2018
  • Ensured that day-to-day IT Support operations were managed in well-timed, operative, and proficient means.
  • Managed the IT department for 21 branches.
  • Performed operations and strategic planning based on relevant data/reports for both short- and long-term goals in an ITIL environment.
  • Produced and maintained operational guidelines and procedures, technology governance, technology plans, requests for information/proposals, and service level agreements.
  • Responsible for technology budgets, business, and system analysis, project management, hardware, network, audio-visual, incident and problem management, service desk, desktop support, desktop engineering, asset life-cycle management (physical and software), vendor management, Call Center Management application (operations, support, and monitoring), and technology upgrades and refresh.
  • Liaison to the Information Technologies Department.
Audio/Visual Asset Management Vendor Management ServiceDesk ITIL Desktop Support Strategic Planning Problem Management Project Management System Analysis BSA Analysis Life-cycle Management Database Upgrades
Remove Skill
Director of Customer Services
Information Technology
Nov 2006 - May 2008
  • Directed customer service department. Developed and implemented customer service policies and procedures pertinent to the effective and efficient operation of the Customer Service Department which aligned with the company's objectives.
  • Oversaw service desk, business and system analysis, customer issues, and ensured effective short and long-term problem resolution.
  • Monitored programs and procedures to ensure on-time delivery and customer satisfaction.
Project Management Printers Network Design Windows Customer Service Analysis
Remove Skill
Manager, Server Team
Education
Jun 2004 - Jun 2006
  • Managed the operation and maintenance of hardware and software systems in an ITIL environment to ensure continued availability to over 164 schools, provided oversight of senior technical support staff, performed product and system research necessary to achieve the goals of Duval County Public Schools.
  • Created a schedule and implemented the plan to accomplish the goal to upgrade all schools to the Windows 2003 server and merged the school domains into the active directory domain.
  • Installed and integrated a new Reading Program (server and software) for summer school.
  • Used Microsoft Project to coordinator deployments and upgrades, tracked resources and person-hours, hourly rates, and financial resources.
  • Used metrics to provide weekly reports to management.
  • Tested and interviewed candidates for senior field tech positions.
Project Management Project Coordinator MS Visio Microsoft Exchange MS Active Directory MS Project Veritas Backup Laptops Microsoft Office Windows Veritas Database Upgrades ITIL Technical Support Database Maintenance
Remove Skill
Software Engineer
Information Technology
Jun 1990 - Jun 2004
  • Software Engineer
  • Computer Scientist
Software Engineer
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Computer Science - Systems and Control Engineering
University of West Florida
Record has not been verified.
Master's in Computer Science - Systems and Control Engineering
University of West Florida
Record has not been verified.
Associate's in Pre-Engineering and Music
Pensacola Junior College
Minor: Mathematics
Record has not been verified.
Related Courses
CAMP,
PMP,
ITIL,
Skills
Software Engineer
2004
14
Project Management
2020
12
Database Upgrades
2018
9
ITIL
2018
9
Analysis
2018
8
Asset Management
2020
8
Desktop Support
2019
8
Life-cycle Management
2020
8
Problem Management
2019
8
Strategic Planning
2019
8
Vendor Management
2019
8
Audio/Visual
2018
7
BSA
2018
7
ServiceDesk
2018
7
System Analysis
2018
7
Windows
2008
3
Database Maintenance
2006
2
Laptops
2006
2
Microsoft Exchange
2006
2
Microsoft Office
2006
2
MS Active Directory
2006
2
MS Project
2006
2
MS Visio
2006
2
Project Coordinator
2006
2
Technical Support
2006
2
Veritas
2006
2
Veritas Backup
2006
2
C
2001
1
ClearCase
2001
1
Disaster Recovery
1998
1
LAN
1998
1
Network Administration
1998
1
Scripting
2001
1
Solaris
2001
1
TCP/IP
1998
1
UNIX
2001
1
WAN
1998
1
Customer Service
2008
1
Network Design
2008
1
Printers
2008
1
Application Support
2019
1
Business Analysis
0
1
Business Requirements
2004
1
CentOS
0
1
Citrix
2004
1
Compliance
2020
1
Cyber Security
2020
1
Data Entry
0
1
Database Backups
2019
1
DBA
2019
1
Desktops
2004
1
Documentation
0
1
Group Policy
0
1
in-memory databases
0
1
Inventory Management
2020
1
Maximo
0
1
Microsoft Excel
0
1
Microsoft Outlook
0
1
Microsoft PowerPoint
0
1
Microsoft SMS Server
0
1
Microsoft Word
0
1
MS Access
0
1
mSQL
0
1
Office 365
0
1
PCI
0
1
Peoplesoft
0
1
Problem Solving
0
1
Production Support
0
1
Program Management
0
1
Requirements Gathering
2004
1
RFP
0
1
SDLC
0
1
SolarWinds
0
1
SQL
2019
1
System Administration
0
1
System Design
2020
1
Training
0
1
Windows 7
0
1
Windows Server
0
1