Lisa
petersonld@comcast.net
904-422-4444
1632 Hammock Grove Lane
Jacksonville, FL 32225
IT Manager
34 years experience W2
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Average rating
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Summary

Versatile Computer Systems and Control Engineering professional with 10+ years of experience working in diverse technology fields. I am a quick learner, leader, manager, and team builder. With problem-solving, analytical skills, and a quick learning curve, I can adapt to change and provide dedicated professional skills to excel in a fast-paced leadership role to enhance a company’s operational effectiveness.

Core Competencies

  • Systems Administration
  • Strategic Planning
  • Policy Planning and Implementation
  • Business and Systems Analysis
  • Business Continuity Management
  • Business Operation Support
  • Production Support
  • Relationship Management
  • Team Leadership
  • Project Management
  • Resource Management
  • Staff Training
  • Highly Regulated Environments
  • Small to Large Technical Environments
  • Budget Administration {Technology and 501(c)(3)}
  • PCI Regulated Environment
  • Point of Sales Systems
  • ROI, RFI/RFP
  • IT Problem Management
  • Service Desk/Help Desk
  • Support Issue Escalation
  • Customer Service
  • Disaster Recovery
  • Software Development Lifecycle
  • Hardware and Software Inventory Management
  • Asset Lifecycle Management
  • ITIL
  • Key Performance Indicator
  • Metrics & Dashboards
  • Computer imaging
  • Desktop support
  • Systems Administration
  • Cybersecurity
  • NIST

Technical Proficiencies

  • Certificates: Forty hours of training for CAPM/PMP. Currently studying for PMP and ITIL certifications.
  • Platforms: Windows 9x/NT/2000/XP/Vista/7/8/10, Unix Solaris, iRMX 86 Operating System, VAX, PDP 11, PDOS Operating, Mac, IOS, Android, Nutanix, Audio Visual, Access Control, Security, Xerox, Konica, and other printers
  • Networking: Protocols IPX/TCP/IP, DHCP, DNS Ethernet, Token Ring, Fiber, Wi-Fi access points, VPN, Structured Cabling
  • Languages: Fortran, Ada, C, Scripting
  • Tools: Firewalls, Ghost, Virus Protections Norton/McAfee, Backup software Veritas Arc Serve, Rational Software Suite, Mercury Test Director, CA, HEAT, RedMine, Blue Coat, OpenDNS, McAfee, System Center Configuration Manager, Deep Freeze, Active Directory, Group Policy, MS Project, SolarWinds
  • Service Desk: Service Catalog, Service Level Management, Service Portfolio, Continual Service Improvements Metrics, Reporting
  • Software: Microsoft Office (2010 and 2016-Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint), Microsoft Exchange, Microsoft Terminal Services, Windows Server 2003-2016, Citrix, Visio, Microsoft Project, NetIQ, SQL, WebFOCUS, IIS, OS Comet, Tivoli (Maximo)

Experience
Education
Bachelor's in Computer Science - Systems and Control Engineering
University of West Florida
Master's in Computer Science - Systems and Control Engineering
University of West Florida
Associate's in Pre-Engineering and Music
Pensacola Junior College
Minor: Mathematics
Related Courses
CAMP,
PMP,
ITIL,
Skills
Software Engineer
2004
14
Project Management
2020
12
Database Upgrades
2018
9
ITIL
2018
9
Analysis
2018
8
Asset Management
2020
8
Desktop Support
2019
8
Life-cycle Management
2020
8
Problem Management
2019
8
Strategic Planning
2019
8
Vendor Management
2019
8
Audio/Visual
2018
7
BSA
2018
7
Budget Management
2019
7
ServiceDesk
2018
7
System Analysis
2018
7
Windows
2008
3
Database Maintenance
2006
2
Laptops
2006
2
Microsoft Exchange
2006
2
Microsoft Office
2006
2
MS Active Directory
2006
2
MS Project
2006
2
MS Visio
2006
2
Project Assistant
2006
2
Project Coordinator
2006
2
Technical Support
2006
2
Veritas
2006
2
Veritas Backup
2006
2
C
2001
1
ClearCase
2001
1
Disaster Recovery
1998
1
LAN
1998
1
Network Administration
1998
1
Scripting
2001
1
Solaris
2001
1
TCP/IP
1998
1
UNIX
2001
1
WAN
1998
1
Customer Service
2008
1
Network Design
2008
1
Printers
2008
1
Application Support
2019
1
Business Analysis
0
1
Business Requirements
2004
1
CentOS
0
1
Citrix
2004
1
Compliance
2020
1
Cyber Security
2020
1
Data Entry
0
1
Database Backups
2019
1
DBA
2019
1
Desktops
2004
1
DHCP
0
1
DNS
0
1
Documentation
0
1
Fiber Optics
0
1
Group Policy
0
1
in-memory databases
0
1
Inventory Management
2020
1
Maximo
0
1
Microsoft Excel
0
1
Microsoft Outlook
0
1
Microsoft PowerPoint
0
1
Microsoft SMS Server
0
1
Microsoft Word
0
1
MS Access
0
1
MS Excel
0
1
MS Office
0
1
mSQL
0
1
Nutanix
0
1
Office 365
0
1
PCI
0
1
Peoplesoft
0
1
Problem Solving
0
1
Production Support
0
1
Program Management
0
1
Purchasing
2019
1
Requirements Gathering
2004
1
RFI
0
1
RFP
0
1
SDLC
0
1
SolarWinds
0
1
SQL
2019
1
System Administration
0
1
System Design
2020
1
Training
0
1
VPN
0
1
Windows 7
0
1
Windows Server
0
1