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Francisco
Frank041679@yahoo.com
813-613-8854
Clearwater, FL 33755
7 years experience W2
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Summary

  • Business Analyst with emphasis on credit card processing looking for new opportunities.

Experience
Business System Analyst
Banking/Financial
Apr 2017 - present
Tampa, FL

BUSINESS SYSTEMS


Work as part of a three person team who specialize and oversee the business functions of two credit card platforms and the various ancillary systems that interface with them.

  • Troubleshoot, triage and test production fixes for system issues; work with tech writers in order to enhance documentation.
  • Create custom reporting for clients to enhance their portfolio strategies and marketing; act as consultant with Account Managers and Leadership on current standard report offerings
  • Track billing for all custom work created by the Analyst team; individually contributed to $139,000 or 40% of the annual revenue for 2018.
  • Completed 45% of tasks that entered queue including VBA macros for large scale account level updates, Chip Card Implementations, custom reporting and incident tickets.
  • Analyze, manage and assign analyst queue ensuring workload balance between the different analysts.
  • Consult with configuration team in order to provide best possible solution for client requests or remediation.
System Analysis BSA
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General Administrator
Information Technology
Nov 2014 - Sep 2015

In charge of all internal and external personnel, with a strong emphasis in workforce management for daily tasks, cross training all of the teams.

  • Commercial Client Relations negotiating the most convenient offer for each project
  • Create and maintain database to track all spending for the company as well as creating reports for analysis
  • Manage and control active and passive capital for the company
  • Coordination for Project Managers activities to maximize productivity
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Non-cloudteam Skill
Education
Bachelor's in International Business
Universidad de Guadalajara
Skills
BSA
2021
2
System Analysis
2021
2