Expertise in a full range of leading social media products and community standards
Key Accomplishments:
- Display a strong bias to doing what’s right for our community in supporting Leading social media objectives
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy as verified by internal audit proficiency
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce social media terms of use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions and rRecognize trends and patterns, and escalate issues outside the company policy