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Sara
sara.m.page01@gmail.com
321-507-6461
2123 Otterbein Ave
Cocoa, FL 32926
IT Analyst
8 years experience W2
1
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Average rating
114
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Summary

Highly skilled, motivated IT Professional with experience with ERP and MES implementations, Integrations between ERP and MES systems as well as SQL report writing and a focus in data analytics and analysis. Knowledgeable with basic computer troubleshooting and repair or hardware and software, network troubleshooting and basics. network support, troubleshooting hardware and software and installation of operating systems.Proven ability to effectively communicate with personnel to ensure the highest level of end-user satisfaction.

  • Data analytics and analysis
  • SQL report writing
  • ERP implementation
  • MES implementation
  • Data integrations between ERP and MES systems
  • ERP and MES configurations and troubleshooting
  • Hardware Repair troubleshooting and repair
  • Smartphone deployment and troubleshooting
  • Supervisory and account management
  • Writing SQL queries and stored procedures to integrate with Crystal
  • Reports
  • Crystal Reports creation and deployment
  • ERP implementation experience
  • Ability to analyze and solve problems in a fast paced environment
  • Solid experience with PC operating systems
  • Basic understanding of Windows Servers
  • Deployment of images
  • Basic active directory experience

Experience
IT Analyst
Information Technology
Oct 2017 - Feb 2019
  • ERP and MES system implementations as well as the integrations configured to support the communication between the two systems.
  • Use Data analytics and perform report writing for the MES system
  • Identify trends and inconsistencies through data analytics and SQL queries to help identify where there is potential errors in the manufacturing process flow
  • Hardware and software troubleshooting and day to day ticket management
  • Analyze process flows and identify areas for improvement
  • Active directory user creation and password resets
  • End-user training
  • Computer setup and configuration
  • Conference calling VOIP software configuration and setup
  • Infor LN ERP troubleshooting, configuration and implementation
  • Aegis Factory Logix MES troubleshooting, configuration and implementation
  • Custom build computers for specific engineering power users
Data Analysis SQL MES VoIP Training Problem Solving MS Active Directory Analytics ERP
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References
Average Rating

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Sr. IT Analyst
Insurance
Dec 2011 - Jun 2017
Glastonbury, CT
  • Vendor accounts management-order supplies and equipment as necessary
  • Mobile device accounts management- ordering new phones when necessary and review account usage on a regular basis to help mitigate overages, meet with the company’s account reps on a quarterly basis to review and explore different options and possibilities to better fit the company’s needs. Maintaining all Iphones/Ipads and troubleshooting any problems.
  • Asset Management- Heading up the project of tagging and inventory any new equipment, creating SOP’s that help the company better tack and monitor where equipment is located to help minimize the loss of equipment.
  • Toner Contract Management- Reviewing and evaluating the current printer contract to find any discrepancies and doing research to find better options for the purchase of toners, meeting with the company’s account rep on a quarterly basis to review and make changes to the contract if necessary.
  • PC/Printer Refresh- Analyzing current hardware within the company and creating and implementing a PC/Printer fresh plan that best fits the company’s needs and goals for the future.
  • Day to day operations, support and ticket management-Ensuring all tickets are assigned to the correct IT team member. Also those tickets are handled in a timely and efficient manner and all tasks associated with the tickets that affect the business operations and production are resolved immediately. I handle any tickets that I am capable of which equals out to about 45% of the tickets received.
  • New User setup and Computer Configuration- I am also responsible for any new user setup which includes computer setup and configuration as well as phone setup and any additional needs that may be necessary.
  • Report creation- I write reports needed using SQL queries and stored procedures, integrating these into Crystal Reports and designing the layout of the report. Then I integrate these into our business intelligence system to be distributed to employees.
  • Business Intelligence system management- I manage all the reports on our BI system and set all permissions settings for users and I also set all schedules for automated report distribution.
Crystal Reports SQL Stored Procedure Problem Solving Business Intelligence Asset Management
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Intern
Education
Jan 2011 - Jan 2011
Clinton, CT
  • Repair and troubleshoot computers with network, software, and hardware issues.
  • Network computers to the domain and ensure that they work properly.
  • Perform imaging and update computers consistently to maximize performance.
  • Configuration and installation of network printers.
  • Install various school based operating systems and applications.
  • Interact directly with teachers assisting with everyday technical issues.
Printers desktop migrations Hardware Installation & Upgrade
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PC Repair Technician
Information Technology
Jan 2010 - Jan 2011
Titusville, FL
  • Diagnosed and repaired computers involving software and hardware issues.
  • Built computers specific to each customer’s needs.
  • Communicated with customers to explain the resolution of computer issues.
  • Assisted in the sales of different computer components
Sales
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Information Technology Management
Keiser University 2013
Record has not been verified.
Associate's in Information Technology
Keiser University 2010
Record has not been verified.
Skills
Problem Solving
2019
8
SQL
2019
8
Asset Management
2017
6
Business Intelligence
2017
6
Crystal Reports
2017
6
Stored Procedure
2017
6
Analytics
2019
2
Data Analysis
2019
2
ERP
2019
2
MES
2019
2
MS Active Directory
2019
2
Training
2019
2
VoIP
2019
2
Sales
2011
1
desktop migrations
2011
1
Hardware Installation & Upgrade
2011
1
Printers
2011
1