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Oluwagbenga
gbengso46@gmail.com
669-261-2172
Sunnyvale, CA 94085
BMC Remedy Consultant
10 years experience W2
1
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Average rating
130
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Summary

Summary:

  • Over eleven (11) years of IT Experience
  • Over nine (9) years of experience as BMC Remedy Admin
  • ITSM process handler and Problem management consultant
  • Over 5 years of experience as Remedy Developer ( ARS 7.5 – 9.1 * ).
  • 4 years’ experience ServiceNow consultant.
  • Over 4 years’ experience with Oracle.
  • 4 years’ experience on 8.6 & 8.7 BMC server automation job using BMC Atrium Orchestrator
  • Maintaining and training of an ITIL based IT Helpdesk
  • Supported all Remedy related ARS at an enterprise level
  • Maintain the Software asset data within Asset Management module
  • Handled all BRD from the business in terms of Release Mgt life cycle and development
  • Support end users request through workflows and customization of service Cartalog for both ServiceNow and Remedy.
  • Managed daily trouble shoot, upgrades and Service request Design on Remedy.
  • BMC ARS 7.6 Certified Administrator
  • Certified ITSM Consultant
  • Excellent Communication Skills.

Experience
Application Support _BSM (Sr. Tech LEAD)
Banking/Financial
Apr 2019 - Jun 2020
  • Responsible for application software license management.
  • Coordinates all new deployment, based on business requirements.
  • Provides customer complain solution through infrastructure enhancement.
  • Supports asset Management control through CMDB configuration for North America and Europe branches.
  • Handles the Day to Day “Run the Bank” IT stability.
  • BMC contact on all related BMC issues within the enterprise.
  • Tech lead for both LAB and infrastructure Teams (Spain developers & Mexico application).
CMDB Application Deployment BMC Remedy Business Requirements Application Support WebServices API Development
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Sr Technical Infrastructure Specialist / Remedy Consultant
Healthcare
Sep 2018 - Mar 2019
  • Responsible for providing custom application Integration to remedy from all existing Aetna API platform
  • Integration using web services for in house Madicaid/ Medicare application
  • Complete system audit and preferences review
  • Asset Management control through CMDB configuration for all Western regional medical Providers and Member medical Claims
  • BMC Remedy License management / BMC contact on all related BMC issues within the enterprise.
BMC Remedy Application Integration Auditing CMDB Medical Claims WebServices Asset Management Medicare API Development
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Remedy Consultant
Information Technology
Jan 2018 - Jul 2018
Sunnyvale, CA
  • Responsible for providing custom application development expertise to ensure existing platform functionality with BMC Remedy Action Request System (ARS), ITSM and Service Request Management (SRM) forms and workflow
  • Integration using web services through a middle ware (OSB)
  • ServiceNow configuration for ITSM/ Helpdesk Trainer
  • Complete system audit and preferences review
  • Time to time review of the current infrastructure as well as remedy configuration
  • End to End build for Contract management module
  • Maintaining ITIL based Helpdesk using ARS 8.2
  • Customized workflow to support client requirement
  • Assist with maintenance planning and scheduling of changes to the Remedy ARS and SRM
  • Ability to work well with all levels of internal management and employees
  • Remote Support to client service request.
BMC Remedy Application Development ITSM BMC SRM BMC ITSM OSB (Oracle Service Bus) ITIL Auditing ServiceNow WebServices
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BMC Remedy ITSM Platform Consultant
Information Technology
Sep 2017 - Dec 2017
The Woodlands, TX
  • Supported all Remedy related activities at an enterprise level on BMC ARS 9.1
  • Perform all migrations to Remedy using Web service and BMC Migrator
  • Trouble shooting logs for quick resolution
  • SME to BMC for update
  • Installation of Patches and fixes for seamless user friendly experience
  • Application monitoring on all ITSM modules/ Server performance
  • BMC Atrium Orchestrator for server automation through Central Monitoring Repository
  • Configuration to meet User requirement
  • Customization to meet business request
BMC Remedy BMC Atrium Orchestrator BMC Atrium Orchestrator BMC Patrol ITSM Application Monitoring Patch Management
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BMC Remedy Admin/Developer
Telecommunications
Nov 2016 - Aug 2017
  • To support all Remedy related activities at an enterprise level for a large telecommunication company
  • Responsible for providing custom application development expertise to ensure existing platform functionality with BMC Remedy Action Request System (ARS) , ITSM and Service Request Management (SRM) forms and workflow
  • Customized Email services to support clients requirements on sending mails from outlook to generating ID on Remedy for tracking purposes
  • Technical review of the current infrastructure as well as remedy configuration
  • End to End build for configuration management database Using ADDM as a discovery tool.
  • Maintaining ITIL based Helpdesk using ARS 8.2 & ARS 9.*
  • End to end ARS upgrade from ARS 8.2 to Remedy ARS version 9.*
  • Assist with maintenance planning and scheduling of changes to the Remedy ARS and SRM
  • ServiceNow support Administration
  • BMC Atrium Orchestrator installation (SSO, Server installer, Dev studio installer and Content installer)
  • Atrium Orchestrator for events using adapters as actor and monitor from the current grid page.(CGP)
  • Experience in different Integrations using BAO through web-services / direct API to other applications
  • Enterprise application monitoring (Control M)
BMC Atrium Orchestrator BMC Remedy ServiceNow ITSM ITIL BMC Atrium BMC Discovery Enterprise Applications Orchestrator Configuration Management BMC SRM WebServices Application Development
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References
Average Rating

0 recommendations
BMC Remedy Admin/Developer
Information Technology
Oct 2013 - Jun 2016
  • Collaborate with Global Remedy Business stakeholders on Remedy requirements, review globally approved BRD (Business Requirements Document) and translate them into a Functional Design Document (FDD).
  • Monitor support tickets queue and provide L1, L2, support for Remedy issues during US Timezone.
  • Collaborate directly with BMC Development team to fix bugs, install patches and test them.
  • Perform walkthrough with the Business on test-cases and educate them on performing UAT.
  • Collaborate develop User workflows (UAT) and drive it to closure.
  • Perform both black-box and white-box testing.
  • Accountable for end-to-end functional & solution design for various custom modules on Remedy form.
  • Collaborate with other PMO teams and represent Remedy on any cross-functional projects.
  • Deliver status for Remedy projects and enhancements on a weekly basis.
  • Ensure that Remedy projects are proceeding per scope, schedule and quality standards.
  • Conduct requirements workshops with Global Remedy stakeholders to identify and model business processes, and translate them into application requirements that are actionable for developers
  • Environment: Windows, Oracle 11g, PL/SQL, TOAD, and Unix (Solaris)
BMC Remedy Oracle Solaris TOAD UNIX BRD PL/SQL Patch Management Oracle 11i PMO SQL Windows
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BMC Remedy Admin/Consultant
Telecommunications
Nov 2011 - Sep 2013
  • Maintaining knowledge level required to perform responsibilities outlined
  • Maintaining ITIL based Helpdesk
  • ARS 7.6.05 Complete Installation Implementation / Configuration
  • On-Site Remedy Support
  • Assist with maintenance planning and scheduling of changes to the Remedy ARS and SRM
  • Manage tickets in queue and resolve IT incidents and service requests related with all the areas involved with remedy application, Database, Operating System, Remedy as well as ARS application
  • Configuration management database for all Asset tracking
  • Upgrades/ handling patch implementation
BMC Remedy ITIL BMC SRM Patch Management Application Configuration Configuration Management Database Maintenance Database Upgrades
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Computer Engineering
University of Benin 2003
Certifications
Certified ITSM Consultant
Oracle Certified Administrator
Certificate in information system Management
ITIL V3
BMC ARS 7.6 Administrator
Diploma in Certificate in Information System Management
First School Living Certification
Skills
BMC Remedy
2020
7
Patch Management
2017
4
BMC SRM
2018
3
ITIL
2018
3
SQL
2016
3
Windows
2016
3
BRD
2016
2
Configuration Management
2017
2
Database Upgrades
2013
2
Oracle
2016
2
Oracle 11i
2016
2
PL/SQL
2016
2
PMO
2016
2
Solaris
2016
2
TOAD
2016
2
UNIX
2016
2
WebServices
2020
2
API Development
2020
1
Application Configuration
2013
1
Application Deployment
2020
1
Application Development
2018
1
Application Support
2020
1
Business Requirements
2020
1
CMDB
2020
1
Database Maintenance
2013
1
ITSM
2018
1
ServiceNow
2018
1
Application Integration
2019
1
Application Monitoring
2017
1
Asset Management
2019
1
Auditing
2019
1
BMC Atrium
2017
1
BMC Atrium Orchestrator
2017
1
BMC Discovery
2017
1
BMC ITSM
2018
1
BMC Patrol
2017
1
Enterprise Applications
2017
1
JIRA
0
1
Medical Claims
2019
1
Medicare
2019
1
MS TFS
0
1
Orchestrator
2017
1
OSB (Oracle Service Bus)
2018
1
Problem Management
0
1