• An experienced and seasoned professional with wide exposure to ITSM migration, merger, and integration projects. Primary skills include ITSM Tool/Process Consultancy, Solution designing, Service Architect for Business Service Management of Infrastructure / Telecom / Banking / Pharmaceutical / Manufacturing domains. As a Specialist experienced in Staggered Consulting for BSM, Tool/ Process Consultancy to Customers for BMC Software Solutions on ServiceNow ITSM, Remedy ARS Development, and Production Support, ITSM Upgrade Implementation, and Support. Have Expertise in consolidating and deploying BMC Instances from multiple Business verticals to Global Implementation covering the Governance aspect. Also, possess International onsite experience for various geographies.
• Over 11 years of IT Experience in application and system support.
• Over 11 years of experience as Change / CMDB / Problem management
• Over 4 years experience as a ServiceNow consultant.
• The extensive experience building processes and managing the CMDB (Configuration Management Database)
• Experienced in ITSM process and modules (service desk, Incident/problem/change/release Mgmt/ Smart IT/ Smart reporting)
• Seasoned Experience in BMC Remedy Upgrade ARS 7.*, ARS 8.*, ARS 9.* up to ARS version 20.02.002
• Building process for custom Workflows on Remedy and ServiceNow
• Hands-on application/ System infrastructure APM, monitoring (AppDynamics and Sitescope / Solarwind)
• Hands-on experience Maintaining the Software asset data within the Asset Management module
• 4 Years Expertise on BMC Helix Smart Reporting 4 as RemedyForce Administrator
• Responsible for business process and Release life cycle within the enterprise
• Highly experienced in Kinetic Data fulfillment workflow functionality
• AZURE administrator/ SME
• Expert in integration using WebService WSDL and SOAP
• Over 4 years of experience as an Oracle administrator.
• Experience in Maintaining and training an ITIL based IT Helpdesk
• Proficient in Supporting all Remedy related ARS at an enterprise level (Development and code migration)
• Expertise support of the UI for the Digital Workplace Advanced (DWPA)
• Experienced in translation of business requirements through Release Mgt life cycle and development
• Seasoned resource in managing daily troubleshooting, upgrades, and Service Request Management.
• Highly skilled in SAP Business Objects
• BMC Remedy TrueSight Administrator
• Excellent written and communication skills.

Technical Skills:

• Databases: Oracle 11g R2 / SQL
• BMC: Event Management / ADDM/ ARS 7.*/ ARS 8.* / ARS 9.*
• Business Areas Design and Development.
• Operating Systems: Windows OS/ Strong computer skills and UNIX (Solaris)
• Database Tools: SQL Developer, SQL* Plus
• Ticketing Systems: BMC Remedy (ITSM) / ServiceNow
• Version Control/Other Tools: UNIX (Solaries), Shell Scripting, Soap UI, MS Excel, TFS / HP HLM / JIRA / Application QA Testing and tracking (Monitoring)