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BMC Remedy Consultant
8 years experience W2 Columbus, OH
Actively seeking
BMC Remedy Consultant
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BMC Remedy CMDB ITSM Documentation Training Application Support MS SCCM Application Support Crystal Reports HP BSM
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Recent Experience
BMC Remedy Consultant 03/18 - present
BMC Remedy Change Management Asset Management Requirements Gathering Problem Solving ITSM Application Development
BMC Consultant 04/16 - 03/18
BMC Remedy Training Problem Solving ITSM Documentation Data Integration CMDB
BMC Consultant 01/14 - 04/17
BMC Remedy WebServices Training Problem Solving MS SCCM LDAP ITSM HP BSM Documentation Crystal Reports CMDB Application Support

  • BMCRemedy Consultant with more than 10+ yearsof experience on BMC Remedy products. Experience in implementing Remedy (ARS) applications in the role of support, developer, consultant and as Team Leader
  • Experience in Installation, Development, Deployment and Application Support of BMC Remedy tools
  • Worked on support projects in shifts, working on tickets, queue management, Remedy administration work
  • Worked on Prioritization of tasks and focus on customer satisfaction
  • Experience of working and managing team for ITSM solution Implementation
  • Extensive ARS coding development experience on BMC Remedy Admin & Developer Studio
  • Upgrade Patches/Versions on Remedy Products
  • Experience of working in Remedy OnDemand environment
  • Working experience of Level-2 support person and worked in shifts
  • Experience of working on Windows, Linux, Oracle, MS-SQL
  • Extensive experience on Remedy product upgrades in standalone and Server Group environment
  • Configuration and customization experience on ITSM, CMDB, ARS, Email Engine, Approval Engine
  • Experience in Crystal Report creation, modification, scheduling
  • Extensive experience on deployment and configuration on Remedy Mid-Tier
  • Experience in creating technical documentation, user acceptance testing (UAT) and training users
  • Experience in conducting end user, developer and administrator trainings for ARS and ITSM for more than 20+ users including process owners
  • Experience in coding ARS Objects: Active Links, Filters, Escalations, Web Services, Forms, menus, flashboards etc.
  • Experience of Action Request System starting from version 6.x to 18.x
  • Experience of ITSM starting version 7.x to 18.x
  • Extensive experience on Performance Tuning, administration task & troubleshooting
  • Experience on data loading for CMDB, Asset Management (examples include: Software data, Hardware Inventory, company asset inventory)
  • Configuration of warranties, contracts and agreements in Remedy
  • Experience of Integration for SCCM 2007 (Discovery Tool), ARDBC/AREA, Email Engine, Web Services and other third-party tools
  • Basic knowledge on BMC ADDM Tool
  • Experience of creating simple/complex service requests in SRM
  • Complete understanding of ITIL Processes and SDLC Cycle
  • Worked on following ITSM modules & strong experience on customization & configuration
  • BMC Remedy Incident Management/BMC Remedy Problem Management/BMC Remedy Change Management/BMC Remedy Asset Management/BMC Remedy Configuration Management Database (CMDB)/BMC Service Request Management/BMC Service Level Management/BMC Approval Engine/BMC Assignment Engine/BMC Remedy Migrator/Remedy with Smart IT and My IT


  • ITIL Foundation V2
  • ITIL Practitioner & ITIL EXIN Manager
  • BMC Remedy ARS & ITSM


  • BMC Remedy ITSM
  • BMC Remedy ARS
  • Crystal Reports
  • BMC Atrium Core
  • CMDB
  • SRM
  • Remedy with Smart IT & MY IT
  • Remedy Smart Reporting
  • SLM
  • BMC Remedy Knowledge Management
  • BMC Remedy Migrator Tool
  • BMC Remedy Mid-Tier Tool
  • BMC AIE/Atrium Integrator
  • Atlassian Tools

Operating Systems

  • Windows & Linux


  • MS SQL Server
  • Oracle

Top 5 Skills
SkillsProficiencyLast Used
BMC Remedy
Education and Certifications
Bachelor's in Engineering in Computer Science
India 2006
ITIL Foundation V3 Certified,
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:Employment Authorization Document