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Sonal
BMC Remedy Consultant
8 years experience W2 Columbus, OH
Actively seeking
Sonal
BMC Remedy Consultant
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BMC Remedy CMDB ITSM Documentation Training Application Support MS SCCM Application Support Crystal Reports HP BSM
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Recent Experience
BMC Remedy Consultant 03/18 - present
BMC Remedy Change Management Asset Management Requirements Gathering Problem Solving ITSM Application Development
BMC Consultant 04/16 - 03/18
BMC Remedy Training Problem Solving ITSM Documentation Data Integration CMDB
BMC Consultant 01/14 - 04/17
BMC Remedy WebServices Training Problem Solving MS SCCM LDAP ITSM HP BSM Documentation Crystal Reports CMDB Application Support
Summary

  • BMCRemedy Consultant with more than 10+ yearsof experience on BMC Remedy products. Experience in implementing Remedy (ARS) applications in the role of support, developer, consultant and as Team Leader
  • Experience in Installation, Development, Deployment and Application Support of BMC Remedy tools
  • Worked on support projects in shifts, working on tickets, queue management, Remedy administration work
  • Worked on Prioritization of tasks and focus on customer satisfaction
  • Experience of working and managing team for ITSM solution Implementation
  • Extensive ARS coding development experience on BMC Remedy Admin & Developer Studio
  • Upgrade Patches/Versions on Remedy Products
  • Experience of working in Remedy OnDemand environment
  • Working experience of Level-2 support person and worked in shifts
  • Experience of working on Windows, Linux, Oracle, MS-SQL
  • Extensive experience on Remedy product upgrades in standalone and Server Group environment
  • Configuration and customization experience on ITSM, CMDB, ARS, Email Engine, Approval Engine
  • Experience in Crystal Report creation, modification, scheduling
  • Extensive experience on deployment and configuration on Remedy Mid-Tier
  • Experience in creating technical documentation, user acceptance testing (UAT) and training users
  • Experience in conducting end user, developer and administrator trainings for ARS and ITSM for more than 20+ users including process owners
  • Experience in coding ARS Objects: Active Links, Filters, Escalations, Web Services, Forms, menus, flashboards etc.
  • Experience of Action Request System starting from version 6.x to 18.x
  • Experience of ITSM starting version 7.x to 18.x
  • Extensive experience on Performance Tuning, administration task & troubleshooting
  • Experience on data loading for CMDB, Asset Management (examples include: Software data, Hardware Inventory, company asset inventory)
  • Configuration of warranties, contracts and agreements in Remedy
  • Experience of Integration for SCCM 2007 (Discovery Tool), ARDBC/AREA, Email Engine, Web Services and other third-party tools
  • Basic knowledge on BMC ADDM Tool
  • Experience of creating simple/complex service requests in SRM
  • Complete understanding of ITIL Processes and SDLC Cycle
  • Worked on following ITSM modules & strong experience on customization & configuration
  • BMC Remedy Incident Management/BMC Remedy Problem Management/BMC Remedy Change Management/BMC Remedy Asset Management/BMC Remedy Configuration Management Database (CMDB)/BMC Service Request Management/BMC Service Level Management/BMC Approval Engine/BMC Assignment Engine/BMC Remedy Migrator/Remedy with Smart IT and My IT

Trainings

  • ITIL Foundation V2
  • ITIL Practitioner & ITIL EXIN Manager
  • BMC Remedy ARS & ITSM

Tools/Technology/Modules

  • BMC Remedy ITSM
  • BMC Remedy ARS
  • Crystal Reports
  • BMC Atrium Core
  • CMDB
  • SRM
  • Remedy with Smart IT & MY IT
  • Remedy Smart Reporting
  • SLM
  • BMC Remedy Knowledge Management
  • BMC Remedy Migrator Tool
  • BMC Remedy Mid-Tier Tool
  • BMC AIE/Atrium Integrator
  • Atlassian Tools

Operating Systems

  • Windows & Linux

Database

  • MS SQL Server
  • Oracle

Top 5 Skills
SkillsProficiencyLast Used
BMC Remedy
2020
CMDB
2018
ITSM
2020
Documentation
2018
Training
2018
Education and Certifications
Bachelor's in Engineering in Computer Science
India 2006
ITIL Foundation V3 Certified,
Preferences
Availability:Immediately
Willing to relocate?:Yes
Relocation preference
Any location
Prepared to Travel:No travel (0%)
Employment Type:Any
Security Clearance:No clearance
Citizenship:Employment Authorization Document