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Wayne
wrsiii@gmail.com
904-502-3106
2414 Lofberg Drive
Jacksonville, FL 32216
904-999-4222
Sr. Systems Engineer
23 years experience W2
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Summary

Skillsets

  • Management: IT Director, Project Manager, Team Lead, Facilities Design and Implementation, Technical Report Writing, Budgeting and Cost Accounting.
  • Virualization: Citrix Xenserver, Xenapp, VMWare Vsphere and VCenter, Microsoft Hyper-V, Microsoft Azure, Microsoft Exchange Online / Office 365, Azure.
  • Server and Systems: Microsoft Windows Server / Active Directory, Group Policy, Network Access protection / Policy Server, DHCP, DNS, Cluster Server, Microsoft Exchange, Microsoft SQL (Installation, Performance Tuning, Maintenance), IIS, Sharepoint, Terminal Services, some Linux, and BSD.
  • Network: General knowledge of Security, Switching and Routing concepts. Experience with Cisco, Arris Ruckus (formerly Brocade) ICX and Ubiquity Unify switching and Fortinet firewalls.
  • Experience with WLAN and Point to Point wireless networking using Ubiquity AirFiber, AirMax, and Meraki equipment.
  • Voice: Legacy Digital - Lucent Definity G3i, Intertel. VOIP (SIP and RTP) - Cisco Call Manager, Digium Asterisk and Switchvox. Experience troubleshooting T1 / PRI, as well as SIP Trunks and SDWAN.

Experience
Director of Information Technology
Transportation
Jun 2018 - present
Jacksonville, FL
  • Responsibilities included management of the IT team consisting of two members and oversight of the information systems infrastructure for the corporate office and three remote sites with 250 employees.
  • Performed monthly approval and cost account for IT expenditures.
  • Implemented Jira Helpdesk as the in-house ticketing system to efficiently streamline management of all IT service requests, successfully clearing over 1000 service tickets in the first 7 months of use.
  • Managed employees work hours and PTO requests as well as employee evaluations for pay raise considerations.
  • Worked with the Executive Team to build an employee training initiative through Cybrary.IT.
  • Configured existing Cisco switching fabric, formerly operating as unmanaged switching. This was done to facilitate efficient Voice Over IP operation of the existing phone system by segmenting the traffic in a separate VLANs for voice and data.
  • Worked with my team members to refresh the surveillance systems company-wide, implementing new network video recorders and cameras.
  • Coordinated the implementation of an SDWAN for voice through Windstream for the company and new Metro-Ethernet Internet connectivity through Nitel.
  • Created a large-scale project plan to refresh the firewall, network switching, virtualization, server and SAN environment. The goal of this initiative was the reduction of the company's carbon/power footprint, with the intention of moving mission critical assets to a colocation facility to promote better Business Continuity and Disaster Recovery.
Project Management Virtualization Training SAN Firewall Ethernet Disaster Recovery Cisco JIRA Voice over IP (VoIP) Microsoft Server System Administration Windows Server Project Planning
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Systems Engineering Consultant / Partner - Owner
Construction/Engineering
Sep 2005 - Jun 2018
Jacksonville, FL
  • Responsibilities included assessment, design, implementation (including due diligence and project management) and troubleshooting of on premise and hosted systems, virtualization and voice environments for SMB market.
  • Managed multiple projects both new and existing at any given time, often picking up stalled initiatives to bring them to a successful conclusion. This included engagement and management of telecommunications providers and coordination of 3rd party resources, for facilities buildout, installation of services.
  • Assisted business management and executives with communicating overall IT strategies, processes and procedures for growth through acquisition and expansion initiatives as well as, responding to bank, insurance and security audits, in addition to developing the appropriate business documentation such as Acceptable Use, and Security policies.
  • Designed application hosting environments to support publishing business and Microsoft Offices applications as well as multi-site voice (call routing resiliency, IVR and predictive dialing) solutions.
Systems Engineering Virtualization Project Management Problem Solving Microsoft Office IVR Documentation Call Routing Auditing Microsoft Server Routers Switches Firewall Windows Server System Administration
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Sr. Systems Engineer
Construction/Engineering
Jun 2003 - Sep 2005
Jacksonville, FL
  • Responsibilities were to maintain and administer an existing Windows 2000 Server based domain in a Call Center environment with Windows XP Professional and Office XP/2003 at the workstation level.
  • This included maintenance and administration of Active Directory using multiple domain controllers.
  • This also included, server applications such as Exchange Server 2000 and IIS, which provided us with our email and web presence on the Internet as well as SQL Server
IIS MS Active Directory Systems Engineering Windows SQL Server Project Management Call Center SQL
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Field Engineer
Construction/Engineering
Dec 2001 - Jun 2003
Jacksonville, FL
  • My duties include deployment, maintenance, and administration of server products such as Microsoft Windows NT Server 3.X/4.0/Terminal Server, Windows 2000 Server running Exchange Server 5.5/2000, SQL Server 6/2000, Small Business Server, Red-hat Linux and desktop platform products such as Microsoft Windows 9x-2000 and Microsoft Office running on server and workstation hardware from Compaq, IBM and Dell, as well as, custom PCs.
  • My responsibilities also included Office 98 to 2000 migrations for several clients as well as workstation and server migrations to Windows 2000. In addition
  • Performed network LAN/WAN hardware support and troubleshooting. This included design and implementation of WAN/Internet/Intranet connectivity with technologies such as Fractional T-1, ADSL, SDSL, Broadband Cable and VPN.
Windows 2000 Windows SQL Server Problem Solving Microsoft Office Linux Dell Compaq Cabling Broadband LAN SQL WAN
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Systems Engineer
Construction/Engineering
Sep 2001 - Dec 2001
Jacksonville, FL
  • Assisted Corporate IT Project Manager in relocating their data center.
  • This involved coordinating with vendors to procure necessary hardware for the new data center build-out, as well as, the relocation of corporate frame-relay circuits.
  • In addition, I assisted in the relocation of all Network and server equipment.
  • This included subsequent assembly and turn-up at the new data center.
  • Performed several Windows 2000 server rollouts and NT to Windows 2000 server migrations.
  • In addition, the integration of TV stations into the Gray TV holding company network infrastructure was performed. This was a short-term contract.
Data Center Systems Engineering Windows Network Infrastructure Project Management
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Field Engineer
Construction/Engineering
Feb 2001 - Sep 2001
Jacksonville, FL
  • My duties included deployment, maintenance, and administration of Microsoft server products such as Windows NT Server, Windows Terminal Server, Exchange Server and Small Business Server.
  • These responsibilities also include Microsoft desktop platform products such as Windows 9x-2000 and Microsoft Office, as well as server and workstation hardware from Compaq, IBM and Dell.
  • My responsibilities also included Office 98 to 2000 migrations for clients and workstation and server migrations to Windows Server 2000.
  • Performed network LAN/WAN hardware support and troubleshooting.
  • These tasks required me to work both independently and with other service team members in supporting a large corporate client base.
Windows Server Windows Problem Solving Microsoft Server Microsoft Office Compaq LAN WAN
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Senior Systems Engineer
Construction/Engineering
Feb 1998 - Jan 2001
Jacksonville, FL
  • My duties were the support, maintenance and administration of the Global Enterprise LAN/WAN of Windows 95/98/2000 workstations on a mixed server platform of Novell Netware 4.11/5.1, with Windows NT Servers for an Oracle based ERP, Exchange Server 5.5/Outlook Web Access and Checkpoint Firewall-1/VPN.
  • This also included maintaining core network components consisting of a Cisco Catalyst 4000 10/100M switch, a Bay Networks Chassis 5000 managed 10M hub, and Cisco 3600 and 2600 routers, most of which I was involved in configuring and deploying along with the servers.
  • From planning to deployment, I was also involved in a corporate wide migration from Office 98 to Office 2000, this included all subsidiaries and a worldwide sales force.
  • It was also my responsibility to develop and deploy a thin client environment utilizing Windows Terminal Server with Citrix Metaframe.
  • This ICA thin client system was used to deliver the Visual Manufacturing ERP application to subsidiaries and remote desktop users around the United States, Europe and South America via Frame Relay and VPN.
  • In addition, I was also the Telco manager for the Lucent Definity G3si phone system.
Cisco Citrix Citrix MetaFrame DHCP DNS Firewall Hyper-V IIS Linux Microsoft Exchange MS Active Directory MS Azure Routers Systems Engineering vCenter VMWare vSphere Windows Server XenAPP XenServer Windows Project Management Oracle Novell Netware Manufacturing Frame Relay ERP LAN WAN
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Non-cloudteam Skill
Education
Skills
Systems Engineering
2018
19
Project Management
2021
18
Firewall
2021
17
Windows Server
2021
17
Routers
2018
16
Microsoft Office
2018
15
Problem Solving
2018
15
Microsoft Server
2021
14
System Administration
2021
14
Virtualization
2021
14
Auditing
2018
13
Call Routing
2018
13
Documentation
2018
13
IVR
2018
13
Switches
2018
13
Windows
2005
7
IIS
2005
5
LAN
2003
5
Linux
2003
5
MS Active Directory
2005
5
WAN
2003
5
Cisco
2021
4
SQL
2005
4
SQL Server
2005
4
Citrix
2001
3
Citrix MetaFrame
2001
3
DHCP
2001
3
DNS
2001
3
ERP
2001
3
Frame Relay
2001
3
Hyper-V
2001
3
Manufacturing
2001
3
Microsoft Exchange
2001
3
MS Azure
2001
3
Netware
2001
3
Novell
2001
3
Oracle
2001
3
vCenter
2001
3
VMWare
2001
3
vSphere
2001
3
XenAPP
2001
3
XenServer
2001
3
Broadband
2003
2
Cabling
2003
2
Call Center
2005
2
Compaq
2003
2
Dell
2003
2
Project Planning
2021
2
Windows 2000
2003
2
Disaster Recovery
2021
1
Ethernet
2021
1
JIRA
2021
1
SAN
2021
1
Training
2021
1
Voice over IP (VoIP)
2021
1
Brocade
0
1
Data Center
2001
1
Fiber Optics
0
1
MS SharePoint
0
1
Network Infrastructure
2001
1
Office 365
0
1
Performance Tuning
0
1
VoIP
0
1
Wireless Networks
0
1
WLAN
0
1