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Maribeth
kanemb1@gmail.com
312-479-5483
Chicago, IL 60656
Project Manager, Enterprise Applications
23 years experience W2
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Average rating
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Summary

Focus: Infrastructure, Security, E-Commerce, Legal & Governance, Vendor Management, Customer Satisfaction
• Accountable for project success from initiation through closure
• Responsible for analysis, translation and management of requirements, constraints, risks and impact between the Business and vendors, providing recommendations to mitigate or avoid risks
• Accomplished in coordination and collaboration cross-functionally to implement new products and services, manage project scope and status while ensuring concise, meaningful and regular communication to stakeholders and customers
• Expert with assisting stakeholders, key technical contacts and end users with change management
• Experienced in directing vendor-related projects to establish and maintain stable, secure environments

Experience
Project Manager, Enterprise Applications
Nov 2017 - Mar 2019
Accountable for the successful completion of various projects for the client
• Created and maintained project charter, statement of work, project plan, communication and training plans, budget and other project documents disseminated as necessary
• Conducted requirements and status meetings produced meeting minutes
• Coordinated project tasks and schedules between various business areas and teams such as Network, Firewall, Desktop, Security, Service Desk as well as identification and mitigation of risks in each area
• Managed all aspects of project management including Problem Management, Incident Management, Risk Management, Knowledge Management
• Owned customer satisfaction and user experience (UX) while maintaining positive customer relations
Enterprise Applications Incident Management Project Management Risk Management Training Project Planning Problem Management Firewall
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Project Manager, Enterprise Applications
Nov 2017 - Mar 2019
Accountable for the successful completion of various projects for the client
• Created and maintained project charter, statement of work, project plan, communication and training plans, budget and other project documents disseminated as necessary
• Conducted requirements and status meetings produced meeting minutes
• Coordinated project tasks and schedules between various business areas and teams such as Network, Firewall, Desktop, Security, Service Desk as well as identification and mitigation of risks in each area
• Managed all aspects of project management including Problem Management, Incident Management, Risk Management, Knowledge Management
• Owned customer satisfaction and user experience (UX) while maintaining positive customer relations
Enterprise Applications Incident Management Project Planning Risk Management Training Project Management Problem Management Firewall ServiceDesk
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Sep 2016 - Nov 2017
ACHIEVEMENTS
No skills were added
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Project Manager
Jul 1998 - Sep 2016
Chicago, IL
Project Management
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Jan 2006 - Jan 2016
Responsible for management of long and short-term complex projects related to electronic communications: security, stability, data migrations, governance and PCI standards also responsible for customer satisfaction
Data Migration PCI
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Jan 2015 - Jan 2016
Coordination with the Service Desk to establish regular trend analysis of user issues
• Facilitated creation of proactive analysis and resolution to common user issues o Resulted in reduction of time to resolve and Service Desk escalations by 5% quarterly, fostering the highest level of customer satisfaction TRAINING 2015 Implementation of training program
• Managed the creation, implementation and rollout of a training program related to Skype for Business and Outlook worked with the Business to manage production and scheduling of the training program
• Drove collaboration and communication to gather, finalize and communicate requirements and priorities o satisfied the project goal to reduce usage of conference bridges instead, the user community moved to Skype for Business which resulted in $60,000 cost savings in Year 1
Analysis Scala
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Jan 2014 - Jan 2015
Implementation of Records Retention rules governing how long electronic documents are retained
• Directed collaboration, communication, construction, testing and deployment of retention policies o resulted in 40% reduction of liability related to email records REGULATORY 2014 Implementation of data leak protection rules per Payment Card Industry (PCI) standards
• Led and controlled creation, development, testing and deployment of PCI rules from inception through deployment o resulted in 98% adherence to PCI regulations
PCI
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Jan 2012 - Jan 2013
Deployment and standardization of security-related system enhancements * Led collaboration, configuration and enforcement of security rules to prevent key stakeholders from receiving fraudulent email messages o resulted in 15% reduction in email traffic, enhanced security and 7% reduction in Service Desk calls
Stakeholder Engagement
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Jan 2011 - Jan 2012
Migration of Email to Office 365 * Drove migration of 42,000 mailboxes from Lotus Notes/Domino to Office 365 o completion of project generated 30% fewer Service Desk calls, greater customer satisfaction and increased system stability
Lotus Notes Office 365
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Analyst, Communications Technology
Hospitality and Entertainment
Jan 1998 - Jan 2006

Responsible for day-to-day operations of the email environment; provided Level 3 support to hotels and offices worldwide

No skills were added
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Analyst, Communications Technology
Jan 1998 - Jan 2006
ACHIEVEMENTS
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
ITIL Foundation in IT Service Management
Northern Illinois University City Colleges of Chicago 2015
ITIL Foundation in IT Service Management
Northern Illinois University City Colleges of Chicago 2015
Certifications
PROFESSIONAL DEVELOPMENT & CERTIFICATIONS
Project Management Professional (PMP), Project Management Institute
PROFESSIONAL DEVELOPMENT & CERTIFICATIONS
Project Management Professional (PMP), Project Management Institute
Skills
Project Management
2019
19
Data Migration
2016
10
PCI
2016
10
Analysis
2016
1
Enterprise Applications
2019
1
Firewall
2019
1
Incident Management
2019
1
Lotus Notes
2012
1
Office 365
2012
1
Problem Management
2019
1
Project Planning
2019
1
Risk Management
2019
1
Scala
2016
1
ServiceDesk
2019
1
Stakeholder Engagement
2013
1
Training
2019
1
Analysis
2016
1
ATM
0
1
ATM
0
1
Change Management
0
1
Change Management
0
1
Documentation
0
1
Email Campaign
2015
1
Email Campaign
2015
1
Enterprise Applications
2019
1
Firewall
2019
1
FOCUS
0
1
FOCUS
0
1
Infrastructure Security
0
1
Lotus Notes
2012
1
Microsoft Exchange
0
1
Microsoft Exchange
0
1
Microsoft Outlook
2016
1
Microsoft Outlook
2016
1
PowerShell
0
1
PowerShell
0
1
Project Management
2016
1
Risk Management
2019
1
SAP Detailed Scheduling
2016
1
SAP Detailed Scheduling
2016
1
Vendor Management
0
1
Vendor Management
0
1