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Tony
tonyc@tonychung.ca
604-710-5164
1654 Plateau Crescent
Coquitlam, BC V3E 3B3
Senior Implementation Consultant
21 years experience W2
2
Recommendations
Average rating
157
Profile views
Summary

  • Digital Workplace Engineer who literally wrote the book about BMC MyIT Service Broker and its transformation into the service catalog center for BMC Digital Workplace Advanced. Leveraged experience across a wide range of industries to quickly understand clients' business requirements to design effective strategies and implement forward-thinking solutions.
  • Application Knowledge Application Category Details Years Last used BMC Digital Workplace Advanced, Remedy Complex workflow development, installation and configuration of on-premises environments, integration, and service design. 5 Current Microsoft Office Applications Word, Excel, Outlook, Access, Visio, PowerPoint, OneNote, Skype for Business 10+ Current Adobe Applications Acrobat, Photoshop, InDesign, PageMaker, Premiere, FrameMaker 10+ Current Video Editing, Screen Capture, Audio Software Camtasia, Snagit, Faststone Capture, Cubase Pro, Audacity, DaVinci Resolve Various Current

Experience
Digital Workplace Advanced
Banking/Financial
Jun 2018 - present
Phoenix, AZ

Provided in-house support as the BMC Digital Workplace Advanced specialist, acting as the liaison between BMC Software Professional Services and the client’s Service Catalog team to streamline their implementation and usage of BMC Digital Workplace Advanced 3.5 and upgrade to 18.11.

  • Delivered expertise as the authority for BMC Digital Workplace Catalog to build IT services with complex workflows quickly in a repeatable way.
  • Migrated and streamlined a construction documentation template to facilitate service building and documentation for future study.
  • Provided consulting services to guide the team to follow best practices supported by the current generation of the tool, and look ahead to future releases.
BMC Digital Workplace Documentation BMC Remedy
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Solution Architect | Project Manager (Remote)
Information Technology
Jan 2018 - Jun 2018
  • Performed various functions, such as solution planning, coding, QA testing, and managing client expectations around the Bluestream XDocs DITA component content management system.
Content Management Project Management Quality Assurance Solutions Architecture XML
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Senior Information Developer
Information Technology
Jan 2015 - Nov 2017

Primary writer for BMC Digital Workplace Advanced, which combined the MyIT “app store” request front end for IT and business services with MyIT Service Broker catalog manager. Also contributed work to support BMC Innovation Studio and BMC Integration Studio development environments.

Unique highlights and achievements

  • Designed and delivered the BMC Engage 2016 workshop “Build your own BMC MyIT Service Broker workflows to save time, reduce input errors, and increase efficiency” where 80 students learned to integrate BMC MyIT Service Broker, Remedy ITSM, and BMC Orchestrator.
  • Designed the specifications and collaborated with a front-end developer and UX designer to build a pop-up embedded help system into BMC Digital Workplace Catalog and the Innovation Studio.
  • Tested the installation and upgrade of BMC Digital Workplace Advanced (both MyIT and Catalog) and its integration with Remedy IT Service Management (ITSM) to streamline the process for accurate and understandable documentation.
  • Recognized for software training videos delivered with the documentation.
BMC Digital Workplace BMC Atrium Orchestrator ITSM Training Project Management Documentation BMC Remedy UX
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References
Average Rating

1 recommendation
Web Projects Coordinator / Front End Developer / Content Strategist
Government
Jun 2011 - Aug 2014
  • Performed business analyst functions such as facilitating workshops to develop user requirements, wrote web content, evangelized the use of tools and techniques to lead the organization into the future, and designed and built custom solutions using C# .NET and W3C-compliant web markup.
  • Technical Communications Team Lead
.NET C# Business Analysis VB.NET Project Coordinator
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Technical Writer
Information Technology
Nov 2008 - Nov 2010

Wrote and updated text and illustrations for hardware and embedded software documentation, refined and managed an automated review cycle using Word VBA macros, and the Ribbon UI.

VBA Technical Writing Illustrations Embedded Software Documentation
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Technical Writer
Dec 2009 - Jun 2010
Technical Writing
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Web Development and Digital Strategy Consultant
Information Technology
Jun 2000 - Jun 2009
  • 10+ years tonychung.ca / codemaestro.com Provided consulting and web development expertise to small- to medium-sized businesses and non-profit organizations in all aspects of digital strategy and provide the technical basis for my ability to produce accurate documentation.
Documentation CSS JavaScript HTML MySQL PHP
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Technical Writing
British Columbia Institute of Technology 2013
Attended in Fine Arts
Vancouver Community College
Certifications
Certificate, Web Server
Langara College, 2003
Skills
CSS
2009
9
HTML
2009
9
JavaScript
2009
9
MySQL
2009
9
PHP
2009
9
Documentation
2021
5
.NET
2014
3
BMC Digital Workplace
2021
3
BMC Remedy
2021
3
Business Analysis
2014
3
C#
2014
3
Project Coordinator
2014
3
Technical Writing
2010
3
VB.NET
2014
3
BMC Atrium Orchestrator
2017
2
Embedded Software
2010
2
Illustrations
2010
2
ITSM
2017
2
Project Management
2018
2
Training
2017
2
UX
2017
2
VBA
2010
2
Acrobat
0
1
Adobe Photoshop
0
1
Business Requirements
0
1
Content Management
2018
1
MS Visio
0
1
Pagemaker
0
1
Quality Assurance
2018
1
Solutions Architecture
2018
1
XML
2018
1