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Jim
Jimr.l@icloud.com
206-830-0684
Issaquah, WA 98006
Senior Program Manager / Project Manager
19 years experience W2
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Summary

I am a top-performing Senior Program Manager with extensive experience in overseeing large business and IT strategic initiatives on program/ project/product lifecycles. Highly skilled in developing and implementing critical business programs designed to achieve company goals. Working with leadership on establishing strategic direction on larger projects. Spearheading complex programs/projects; building cross-functional collaboration with teams to ensure effective program delivery. Consistently maintain communication with executive teams for increased transparency on risks, issues and decisions to ensure program is delivering the intended value. I will leverage effective leadership capabilities to facilitate and deliver on product life cycle initiatives.

Key Accomplishments:

  • Led multiple ERP implementations and upgrades, including PeopleSoft; FCM & HCM, Oracle and SAP; implemented financial consolidation business systems; executive dashboards, customer facing business systems; web and order management systems.
  • Program managing a company merger. I delivered this program in a short time frame as the company’s leadership had promised to the Board of Directors.
  • Program managed an SAP PI to SAP PO upgrade; product life cycle changes included two productions systems, eleven non-production impacting over 3,000 business partners and business communications channels in the company’s supply-chain management.
  • Implemented electronic EDI supply chain business operational system that resulted in $500K per annum reduction in operating costs.
  • Wrote a white paper and presented at Oracle App’s World – Implementing Oracle EDI on client’s Supply Chain.
  • This significantly reduced time, effort, and costs for implementing mainstay business operational processes and best practices in Supply-Chain Management.

Awards:

  • Received the KPMG Employee Achievement Award for successfully managing large business, finance and ERP implementations.
  • Received the Washington Mutual Operational Excellence Award for Project Management.

Areas of Expertise include:

  • Program/Product Management
  • Steering Committee & Project Reporting
  • Budgeting Oversight & Forecasting
  • Communication Skills
  • Problem Solving/Analytical Skills
  • Computer Science
  • Delivery Management (Waterfall, Agile)
  • Project Management
  • Cross-Functional Team Building
  • User Stories & Requirements Analysis
  • Infrastructure Builds
  • Web & Customer Facing Builds
  • Supply Chain Management
  • Accounting, Finance, Tax & Mergers
  • ERP & System Integration
  • Risk Management/Compliance
  • Coaching/Mentoring
  • Data Governance

Experience
Senior Program Manager/Project MANAGER (Project Based)
Information Technology
Jan 2003 - present
Seattle, WA
  • Managing Team sizes between 10 – 50 (Business/IT Development Resources) resources, Budgets between $250K - $91M
  • Providing Senior Managers, Directors and VP's internal consulting services on program deployment strategy. Leading and establish collaboration between the business and IT on the various large client initiatives; driving the delivery of company business strategy in Manufacturing, Supply-Chain Management, and Finance. Implementing communication plans to align leadership, business stakeholder and project teams for consistent project reporting. Champion and influencing large, cross-functional business projects with IT development ensuring clear project scope, planning, budget management, business requirements, and deliverables. Oversee/delivering to completion large complex enterprise program/project lifecycles from conceptualization to business implementation. Communicate and report to project steering committee's risks, issues, critical decisions and project status. Direct and mentor project managers to successfully achieve all work stream milestones. Develop and implement a change management process that addresses operational readiness. I work on multiple project initiatives and products concurrently.

Major Projects:

2017 - Present: Responsible for Program management of Setting up PMO processes and Fulfillment Center Build (Robotics), (Nordstrom) Infrastructure build (Providence Healthcare), People Soft HCM & Mobile Application business Fit/Gap analysis and vendor selection/negotiations, Software Engineering an IT Executive Dashboard business analysis and prototyping (T-Mobile )Utility Mobile Application business analysis and vendor selection, Micro-services implementation analysis and vendor selection (PSE), Managing Team sizes between 10 – 30 resources (business/IT), Budget size between 5M – 90M. Using Waterfall, Agile project management methodology. Working with leadership in establishing with the business and IT program strategy for execution. Developing communication plans to align leadership, business stakeholder and project leads for consistent program tracking and reporting. Performing program kick-off; tracking progress, risk and issue management. Managing cross-functional team leads on enterprise critical business/IT projects.

  • Defining program activities and sequences for execution. Developing and obtaining time estimates for all activities on each project work stream to build the program schedule. Developing Project plan.
  • Leading business fit/gap works shops. Working with the business on developing business requirements, use-cases, overseeing development, writing test cases, end-user testing, operational readiness and deployments. Working with the business on post production issue's resolution. Working with IT on delivering technical specifications.
  • Directing vendor selection process.
  • Ensuring with the business stakeholders that all business requirements are being delivered.
  • Resolving competing priorities, critical issues, risks and constraints on complex projects with executives where conflict may arise. Managing stakeholder, project lead and steering committee meetings. Providing the steering committee, core leadership and stakeholder with consistent status reporting. Escalation Management.
  • Developing and delivering a change management plan for operational readiness, end-user training and business process and business system adoption.

2016: Responsible for Program Managing Company MERGER (WEYERHAEUSER) - Supply Chain, Web, Retail, HR, Financial, Tax and other business integrations on logging ops, trucking and transportation, manufacturing and order fulfillment), (Weyerhaeuser). Lawson - SAP. Managing team size of 50 (Business/IT Development Resources). Budget of 20M. Using Waterfall Agile/Scrum project management methodology.

  • Responsible for defining the business program objectives. Aligning leadership, stakeholders and project leads on the cross-function program strategy and communication plan for consistent and accurate reporting.
  • Managing cross-functional teams, including stakeholders on this project. Managing program execution, risks, issue and critical decisions. Creating the program schedule working with project leads and PM’s on time estimates for each work stream activity.
  • Steering cross-functional team on business process-re-engineering and design work shops. Develop business process flows. Ensuring all business processes align to business systems. Ensuring that IT delivered technical specifications.
  • Managing the business on requirements gathering, building use cases, overseeing development, developing test cases, executing end-user testing, go-live management. Working with the business on post-production support.
  • Working with the business stakeholder to ensure business requirements have been delivered.
  • Collaborating with executives who have competing business priorities to resolve critical issues, risks and enterprise constraints. Steering stakeholder, project lead and steering committee meetings. Responsible for steering committee, core leadership and business and IT stakeholder status reporting.
  • Developing and delivering a change management plan for operational readiness, end-user training and business process and business system adoption.
  • Escalation Management.

2015 - 2016: Responsible for Program managing of an SAP PI Upgrade to 7.4 (T-Mobile). This was impacting Supply-Chain management (Warehousing, Inventory, Retail, Web, Order Management and Finance. Managing team size of 35 (Business/IT Development Resources) resources. Budget of 40M.

  • SAP PI Product Management
  • Led the upgraded and delivered over 3000 business channels for the company’s supply chain partners (T-Mobile).
  • Establishing and managing program communications to project leads, stakeholder and leadership teams for consistent and accurate reporting. Leading the project initiation, project scoping, project planning, project kick-off, resource management, risk and issue management. Developing budget and budget management. Project plan development.
  • Guiding business and IT team on design workshops.
  • Managing the delivery of the business/technical design with stakeholder and leadership approval.
  • Aligning the business an IT leadership to ensure all scoping and business requirements and technical specifications were delivered.
  • Guiding IT on communications for technical change impacts to the business system users.
  • Managing cross-functional project leads and stakeholder teams on project delivery.
  • Working with the business on requirements, use cases, overseeing development, developing test cases and conducting user-testing, operational readiness and go-live. Working with the business on post-production support.
  • Managing resource requirements (internal or external, and shared). Managing the vendor negotiations/ selection. Working with the cross-functional executives to resolve priorities, critical issues, risks and other enterprise constraints.
  • Steering executive, stakeholder and project team meeting. Responsible for status reporting. Issue escalations.
  • Delivering a change management plan for operational readiness, end-user training, business process changes and business system adoption.

2012 – 2015: Responsible Project Managing Supply Chain, Finance, Equipment, BI and Finance Initiatives (T-Mobile). Managing team size of between 10 - 30 (Business/IT Development Resources) resources. Budget between 2M - 15M. Using Waterfall, Agile project management methodology. Responsible for the delivery of handset and equipment business loan and leasing project, inventory management and voice of the customers.

  • Managing the project initiation, project scoping, project planning, project kick-off, resource management, risk and issue management. Aligning leadership, stakeholders and project teams on project strategies and communication plans for status reporting. Budget management. Project plan development.
  • Leading design session with the business and IT teams. Delivering business requirement, functional and technical design. Working with the business on requirements, use cases, overseeing development, test cases, testing, deployment and go-live management. Working with the business on post-production support.
  • Collaborated with the business and IT to ensure business requirements and technical specifications were delivered.
  • Leading project stakeholder and cross-functional teams on project delivery.
  • Managing competing priorities to meet a project objective, resolve critical issues, risks and constraints with leadership teams. Managing business stakeholder team meeting. Providing weekly status reporting. Issue escalations.
  • Managed operational readiness, training and transition plans.

2012 - 2013: Project managing the construction of 10 Repair Depots (CHEF Servicing - American Airlines). Team size 20 of (Business/IT Development Resources) resources. Budget of 20M.

  • Building and communicating program strategy on repair depots build outs (leasing airport space, construction, material purchasing process, inventory management, repair order processing and closure).
  • Creating a detail project scoping document and obtaining leadership buy-in, resource management, project planning, program schedule, project budgeting and reporting.
  • Developing and implementing business processes changes for material purchasing and the management of repair intake process and repair completion. Implementing inventory controls for repair depots. Lead business process mapping workshops.
  • Managing the project and cross-functional teams to delivery project objectives.
  • Steering weekly stakeholder meetings. Collaborating with the COO & VP Of Operations and airport managers on competing priorities to meet project objectives, resolving critical issues, risks and decisions.
  • Go Live and executing on the change management plans.

2012: Responsible for Project Managing a PeopleSoft, FCM & HCM implementation (Bayshore Health Care - Canada). Managing team size 30 (Business/IT Development Resources) resources. Budget of 10M.

  • Project managing business processes re-engineering, business system implementation and setting up a financial consolidation process.

1990 – 2011: Previous finance roles: Project Managing business initiatives for supply chain management, manufacturing and finance. Team size of between 15 -40 (Business/IT Development Resources) resources. Budget between 2M-40M.

  • Senior Manager, Systems & Financial Controls for Washington Mutual
  • Director of Business and Financial Systems for Getty Images
  • Manager for KPMG Business & ERP Consulting, Best Practices, Business Process/Continuous Improvement.
  • Performing business analysis and business process change to the Supply chain, Finance and Order management processes.
Agile Methodology Budget Management Business Analysis Change Management PMO Program Management Project Management Project Planning Stakeholder Engagement Waterfall ERP Product Management Requirements Gathering Scrum SAP
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Education
Attended in Equivalency in Advanced Project Management Software Engineering
STANFORD UNIVERSITY
Bachelor's in Economics, Business Administration & Computer Science
SIMON FRASER UNIVERSITY
Skills
SAP
2021
17
Agile Methodology
2021
16
Budget Management
2021
16
Business Analysis
2021
16
Change Management
2021
16
ERP
2021
16
PMO
2021
16
Product Management
2021
16
Program Management
2021
16
Project Management
2021
16
Project Planning
2021
16
Requirements Gathering
2021
16
Scrum
2021
16
Stakeholder Engagement
2021
16
Waterfall
2021
16
Citrix
1990
1
CRM
1990
1
Data Governance
0
1
Delivery Management
0
1
eCommerce Strategies
1990
1
Microsoft Excel
0
1
MS Project
1990
1
MS Visio
1990
1
Requirement Analysis
0
1
Risk Management
0
1
SDLC
1990
1
Awards
Received the KPMG Employee Achievement Award for successfully ma, 0
Received the Washington Mutual Operational Excellence Award for , 0