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Victor
rodriguezvictor0609@gmail.com
912-271-8064
Brunswick, GA 31520
Systems Engineer
7 years experience W2
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Summary

Highly organized, efficient, and skilled in a variety of network engineering support tasks ranging from creating T568A/B wiring schemes to implementing wireless networks, printers, and Microsoft server administration.

SKILLS

Networking

  • TCP/IP & LAN/WAN, VPN and NOC Protocols
  • OSI model & Cabling
  • DNS, DHCP, Remote Access

Hardware

  • Assemble/disassemble PC’s
  • Install, configure, troubleshoot and repair

Software

  • Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio, SCCM & VMware
  • Install, configure and troubleshoot

Ticket Software

  • JIRA
  • Service Now

Security

  • Norton Anti-Virus, Backup and Disaster Recovery
  • AVG Anti-Virus, McAfee, and Firewalls
  • Identify threats and implement security measures
  • System security techniques and methods

Programming

  • NetBeans IDE
  • Eclipse Java
  • PowerShell
  • Cisco

Operating Systems

  • Windows Server 2012 R2, 2016, 2019
  • Windows 7, 8, 8.1, 10

Operational Mainframe

  • z/OS (operating system)
  • z/VM (virtual machine)
  • z/VSE (Virtual Storage Extended)

Job scheduling

  • CA Scheduler - CA Technologies for atomic automation (for passwords for the IT staff for administration work)
  • Cisco Workload Optimization Manager (for connectivity for the government for both hardware and software updates, troubleshooting, and any necessary changes)
  • Azure Batch (due to the OS)

Experience
Systems Engineer
Telecommunications
Jun 2019 - present
Glynco, GA
  • Managed and monitored all installed systems and infrastructure.
  • Installed, configured, tested, and maintained operating systems, application software, and system management tools.
  • Maintained and administered computer networks and related computing environments including systems software, applications, software, hardware, and configurations.
  • Performed disaster recovery options and data backups on a daily basis for both users and IT staff.
  • Protected data, software, and hardware by coordinating, planning, and implementing network security measures by adding encryption software and having McAfee anti-virus programs installed to prevent any possible downloads that could be a virus, malware, or any virus-like program.
  • Replaced faulty network hardware components when required.
  • Monitored network performance to determine if adjustments need to be made.
  • Conferred with network users about solving existing system problems.
  • Coordinated computer network access and use.
  • Designed, configured, and tested network software, computer hardware, and operating system software.
  • Proactively ensured the highest levels of systems and infrastructure availability.
  • Monitored and tested application performance for potential bottlenecks, identified possible solutions, and worked with developers to implements those fixes.
  • Maintained security, backup, and redundancy strategies.
  • Wrote and maintained custom scripts to increase system efficiency and lower the human intervention time on any tasks.
  • Participated in the design of information and operational support systems.
  • Provided 2nd and 3rd level support.
  • Liaised with vendors and other IT personnel for problem resolution.
Database Backups Systems Engineering NOC Network Engineer Disaster Recovery Network Security
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Windows System Administrator
Information Technology
May 2018 - Jun 2019
Glynco, GA
  • Administered, installed, configured, and maintained operating systems and related software to ensure stable performance of the computing environment.
  • Maintained and administered computer networks and related computing environments including systems software, applications, software, hardware, and configurations.
  • Performed disaster recovery options and data backups.
  • Protected data, software, and hardware by coordinating, planning, and implementing network security.
  • Monitored network performance to determine if adjustments need to be made.
  • Coordinated computer network access and use.
  • Designed, configured, and tested network software, computer hardware, and operating system software.
  • Evaluated system specifications, input/output processes, and working parameters for hardware/software compatibles.
  • Recognized and troubleshoot operating problems with server hardware and application software.
  • Diagnosed hardware and software problems, recommended solutions, and performed necessary system repairs.
  • Researched and analyzed recommend backup/security strategies as required.
  • Performed installations of hardware, software, and operating system upgrades, changes, and configurations.
Database Backups Database Upgrades System Administration Windows NOC Network Engineer Disaster Recovery Network Security
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Help Desk Support
Information Technology
Jan 2017 - May 2018
Savannah, GA
  • Troubleshoot agents' and members' connectivity when connecting to online live session.
  • Answered e-mails, made outbound and inbounds calls to member's issues.
  • Wrote detailed reports on the issues and the steps that were taken when creating the resolution.
  • Troubleshoot hardware and software issues for the OnBrand24 agents.
  • Used Five9 active directory to set up call protocols to our several clients.
  • Used Remote Desktop to agents' stations when it comes to advance software issues.
MS Active Directory inbound calls Technical Support Helpdesk support
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Flex Officer
Professional/Consulting Services
Jul 2016 - Jan 2017
Savannah, GA
  • Ensured the facility was provided with high-quality security services to protect people and property.
  • Reported safety concerns, security breaches, and unusual circumstances both verbally and in writing.
  • Built, improved, and maintained effective relationships with both client employees and guests.
  • Consulted and assisted guests and employees.
Security Security breach Customer Service
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Cross Guard/Sales Associate
Professional/Consulting Services
Mar 2014 - Jan 2017
  • Liberty County Sheriff Office - Cross Guard: May 2016 – January 2017
  • GNC - Sales Associate: March 2014 – July 2015
Sales Cross Guard
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Information Technology
South University, 2019 - 2020
Associate's in Network Specialist
Virginia College, 2016 - 2018
Attended in Accounting
Georgia Southern University - College of Business Administration, 2012 - 2014
Attended in Economics, Mechanical, and Computer Engineering
Armstrong State University, 2007 - 2012
Skills
Cross Guard
2017
2
Database Backups
2021
2
Disaster Recovery
2021
2
Network Engineer
2021
2
Network Security
2021
2
NOC
2021
2
Sales
2017
2
Database Upgrades
2019
1
Helpdesk support
2018
1
inbound calls
2018
1
MS Active Directory
2018
1
System Administration
2019
1
Systems Engineering
2021
1
Technical Support
2018
1
Windows
2019
1
Ansible
0
1
Big Data
0
1
Cadre Teamwork
0
1
Cisco
0
1
Contract Negotiations
0
1
CRM
0
1
Customer Service
2017
1
Data Science
0
1
DHCP
0
1
DNS
0
1
Eclipse
0
1
Firewall
0
1
IDE
0
1
Java
0
1
JavaScript
0
1
JIRA
0
1
LAN
0
1
Microsoft Office
0
1
Microsoft Server
0
1
MS Azure
0
1
MS SCCM
0
1
MS Visio
0
1
Netbeans
0
1
PowerShell
0
1
Printers
0
1
Project Management
0
1
Public Cloud
0
1
React.js
0
1
SAP BI
0
1
SAP BW
0
1
Security
2017
1
Security breach
2017
1
Server Admin
0
1
Skype
0
1
Social Media
0
1
Strategic Planning
0
1
TCP/IP
0
1
Video Conferencing
0
1
VMWare
0
1
Voice over IP (VoIP)
0
1
VPN
0
1
WAN
0
1
Windows 7
0
1
Windows Server
0
1
Wireless Networks
0
1