Create/modify user accounts in Active Directory /Control Panel and other in-house and 3rd party system applications. Identify, research and resolve technical problems related to user rights. Respond to tickets, work orders and emails for technical support, provisioning, account terminations, branch onboarding and decommissioning. Create and maintain procedures for provisioning and validation procedures. Assist with validations of user access rights and corresponding administrative activities on a regularly scheduled basis.
- Active Directory Users and Computers / Control Panel (Exchange) provisioning and de-provisioning
- Create new users email accounts / Manage changes to user accounts and user access groups
- Create new users and passwords on CICS system
- Create/Modify Distribution List
- Ensure terminated users accounts are deleted according provisioning policy from all 3rd party applications
- Ensure all request for access has the correct approvals
- Add/maintain permission access for 3rd party system applications for new hires and current end users
- Handle requests via phone, email or in person - from access request to problem tickets using BMC ticket system and ensure all requests are logged into ticket system