Create/modify user accounts in Active Directory /Control Panel and other in-house and 3rd party system applications. Identify, research and resolve technical problems related to user rights. Respond to tickets, work orders and emails for technical support, provisioning, account terminations, branch onboarding and decommissioning. Create and maintain procedures for provisioning and validation procedures. Assist with validations of user access rights and corresponding administrative activities on a regularly scheduled basis.

• Active Directory Users and Computers / Control Panel (Exchange) provisioning and de-provisioning
• Create new users email accounts / Manage changes to user accounts and user access groups
• Create new users and passwords on CICS system
• Create/Modify Distribution List
• Ensure terminated users accounts are deleted according provisioning policy from all 3rd party applications
• Ensure all request for access has the correct approvals
• Add/maintain permission access for 3rd party system applications for new hires and current end users
• Handle requests via phone, email or in person - from access request to problem tickets using BMC ticket system and ensure all requests are logged into ticket system

First point of contact for end user account provisioning, which includes but is not limited to, creating, modifying and maintain security access for login accounts and systems access on the IBM System I (AS400) and Active Directory.

• Active Directory User and Computers Console/ Exchange provisioning and de-provisioning
• Create new users email accounts via Powershell script / Manage changes to user accounts / Manage user access groups
• Create / Modify Distribution List
• Ensure terminated users accounts are deleted accordingly to corporate policy
• Ensure all request for access has the correct approval
• Create new hires User Profiles on IBM/System I (AS400)
• Add/maintain permission/menu options on the IBM System I for new hires and current end users
• Handle multiple requests via phone, email or in person - from access request to problem tickets using
• CM Rocket Community Manager ticket system and make sure all requests are logged in ticket system

• First point of contact for ensuring the successful creation and completion of end-user initiated request and/or seeking technical assistance with network, printing, websites and application issues.
• Analyzing, building, and routing request call to the correct team or person.
• Provided Customer Service, Help Desk, AS400 administrator and Level 1 IT Technical support over the phone, on-line web submits form, email and chat sessions

Copied Images to Hard Drives for PC's using GHOST software, build black box PC's for the office end-users, assisted with laptop rollouts for the Sales staff and loaded new software/upgrades when needed using corporate specs/documentation.

• Installed corporate standard software on all laptops
• Provided telephone/level 1 support for Network, laptops, desktop and AS400 for 250 users - password issues, access denied, reports not flowing to email and report are not in spool file
• Maintain and set up auto invoices to email out via Solimar ASE database for customers and salespersons, saving the company many hours of manpower.
• Working with vendors request for new voice mail box setup and new hire login ID's for AS400, Network and S-WMS

Released and ran scheduled production jobs. Monitored user submitted jobs as defined in standards including perform and monitoring of backups, respond to AS400 system and job messages

• Set up new users’ accounts and email, Modified and Deleted accounts on AS400
• Maintain templates of user profiles and menu options on the AS400
• Set up, coordinate and monitored the operation of electronic computer equipment, such as printers, tapes and disk drives
• Select and load input/output, observed operation of equipment, control panels, error lights, verification printouts, error messages and faulty output
• Performed roll swaps between the primary and backup box twice a year to ensure both are in sync and will run properly if an un-planned roll swap is needed
• Maintain and updated date job procedures and runtimes in the job run book
• Ensured backup and IPL completed successfully and loaded PTF’s
• Reset AS400 passwords
• Performed first hand troubleshooting before calling or submitting a Remedy ticket with the corporate office
• Received required approvals from management before granting user access to any application or system account on the AS400, S-WMS, Email and internet