Led the process analysis and reengineering of Bank of America's Trial/Permanent Mortgage Go-Mailer Tracking and Reporting process, enabling better throughput and insight to issues with HARP reporting requirements and the issues hindering the mailing of trial/permanent loan modification documents. Documented existing process flows and recommended changes to better track loan modification documents through the system providing more accurate feedback to Sr. Management. Initiated a remediation effort and systemic modification to remediate all mailing documents with leading-zero zip codes. Directed BoA's PMO Group to initiate a project ensuring all mailing addresses loaded to internal systems are correct ensuring documents created have a valid format, eliminating mailing exceptions.
a retail sales store in Jacksonville, Florida with my wife selling new and used children's clothes, toys, gear, bedding, furniture and bottles, etc. The store is over 6,000sf and sells sizes from newborn to size 8 for boys and girls. We grossed over $300K our first full year of operations and have grew steadily by at least 10% yearly. Recently closed the retail operations as the rent increases by new management made profiting prohibitive.