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Nixon
micro_nixon@yahoo.com
240-595-7367
6705 TERRA ALTA DR
Glenarden, MD 20706
18 years experience W2
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Summary

OF IT and MANAGEMENT SKILLS
• Scrum Agile Methodology Team Management for PC Refresh projects.
• Kanban Agile Methodology in IT Project Management.
• Waterfall Project Management of Prince Georges County OIT Service Desk.
• Info Security using FISMA and NIST compliance standards.
• AWS Cloud EC2 instances, ELB, Auto Scale, CloudFormation, CloudFront.
• AWS EBS, S3, Glazier, RDS, VPC, CloudTrail, LightSail, Security Groups.
• Extensive knowledge of Windows XP/7/8/10.
• Active Directory accounts and device management (password resets, disables, adding, removes, etc)
• SCCM, AD-AUDIT PLUS, Print Server (Windows server 2008/2012)
• Office 365 Accounts Management (Single-Sign-On) and Administration.
• Linux Centos 6/7 Administration.
• TCP/IP for LAN, WAN and Wi-Fi, Switching and NAT Routing Networking Configurations.
• Remote desktop support.
• Highly proficient with Microsoft Office 365 Suite (Excel, Word, Outlook, PowerPoint, etc)
• Desktop and Laptop Break-fix.
• Imaging and PC Refresh.
• VMware virtual Machine support.
• EasyVista Ticketing system.
• SAP Accounts and password resets.
• Mainframe (Dynacom) password resets and accounts unlock.
• Ethernet cabling and network configurations, patch panel, rack-mounting, etc.
• Installation and configuration of network printers, fax machines, scanners etc.

Experience
Information Technology
Jan 2019 - present
Silver Spring, MD
FDA FDA AWS Team
• Architecting simple web applications using S3 and webservers.
• Serverless applications via AWS Lambda and API + SQS for queuing Services.
• Spinning up EC2 instances using Auto Scaling, VPN and AWS DirectConnect.
• Setting up VPCs and configuring Security groups and Route53.
• Architecting RDS, NoSQL (DynamoDB) and Web Applications in VPC subnets.
• Setting up ELBs and ALBs for application Load Balancing.
• Configuring storage gateway to deploy S3 and Glacier for storage and archiving.
• Monitoring the AWS Services using CloudWatch
• Tracking AWS resources using CloudTrail
• Using CloudFormation to deploy AWS infrastructure Solutions.
• Using Elastic Beanstalk and Opsworks for Software deployments.
• CloudFront, ElastiSearch and Elasticache deployments, AWS Config, AWS Billing.
• AWS REDShift and EFS deployments.
• ECS for Elastic Containerization. Senior Tier 2 Desk Side Support
• Office 365 support (Installs, email setup, repairs, etc)
• Remote and onsite software installs and troubleshooting
• Software installs from the software center.
• System diagnosis and spare parts requests
• MacAfee full disk encryption
• Iron Key/DataLocker configuration.
• XenMobile Mobile device management, MDM and SecureHub and SecureMail setup
• ServiceNow ticketing system
• LAN, Wi-Fi and WAN configuration and support
• Network Printer support
• CiscoAnyConnect VPN support for remote users, Joining computers to the Domain
• Active Directory Mgmt., creating/deleting user, adding printers, adding computers, managing SGs, DLs,
• Moving computers to the right OU
• Windows 10 computer refresh and re-imaging.
No skills were added
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Information Technology
Nov 2017 - Dec 2018
Service Desk Management Team
• Scrum Agile Methodology Team Management for PC Refresh projects.
• Kanban Agile Methodology in IT Project Management.
• Waterfall Project Management of Prince Georges County OIT Service Desk.
• Active Directory accounts and device management
• SCCM, AD-AUDIT PLUS, PrintServer (Windows server 2008/2012)
• PG County-wide End user support, Remote and onsite.
• PC Refresh & Deployment
• TCP/IP for LAN, WAN and Wi-Fi, Switching and NAT Routing Networking Configurations.
• Network Segmentation (VLAN) and Trunking (Switch Stacking).
• Remote desktop support.
• Highly proficient with Microsoft Office 365 Suite (Excel, Word, Outlook, PowerPoint, etc)
• Desktop and Laptop Break-fix.
• Imaging and PC Refresh.
• VMware virtual Machine support.
• EasyVista Ticketing system.
• SAP Accounts and password resets.
• Mainframe (Dynacom) password resets and accounts unlock.
• Ethernet cabling and network configurations, patch panel, rack-mounting, etc.
• Installation and configuration of network printers, fax machines, scanners etc.
No skills were added
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IT Support Specialist/ Service Desk Lead
Information Technology
Nov 2016 - Oct 2017
* Linux Centos 6/7 Administration.
• Active Directory accounts and device management
• SCCM, AD-AUDIT PLUS, PrintServer (Windows server 2008/2012)
• TCP/IP for LAN, WAN and Wi-Fi, Switching and NAT Routing Networking Configurations.
• Network Segmentation (VLAN) and Trunking (Switch Stacking).
• Remote desktop support.
• Highly proficient with Microsoft Office 365 Suite (Excel, Word, Outlook, PowerPoint, etc)
• Desktop and Laptop Break-fix.
• Imaging and PC Refresh.
• VMware Machine support.
• EasyVista Ticketing system.
• SAP Accounts and password resets.
• Mainframe (Dynacom) password resets and accounts unlock.
• Ethernet cabling and network configurations, patch panel, rack-mounting, etc.
• Installation and configuration of network printers, fax machines, scanners etc.
No skills were added
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Technology Support Specialist (Executive It Support)
Aug 2016 - Nov 2016
Washington, DC
- NORTH WEST Technology Support Specialist (Executive It Support)
• Executive End user support (Remote and onsite)
• Active Directory Management, SCCM, AD-AUDIT PLUS, Print Server (Windows server 2008/2012)
• Office 365 Accounts Management (Single-Sign-On) and Administration.
• Desktop and Laptop Break-fix.
• Imaging and PC Refresh.
• VMware Machine support.
No skills were added
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IT Field Service Technician
Information Technology
May 2016 - Jul 2016
Washington, DC
* End user Support for multiple locations within the DMV
• Active Directory accounts and device management
• SCCM, AD-AUDIT PLUS, Print Server (Windows server 2008/2012)
• TCP/IP for LAN, WAN and Wi-Fi, Switching and NAT Routing Networking Configurations.
• Network Segmentation (VLAN) and Trunk-ing (Switch Stacking).
• Remote desktop support.
• Highly proficient with Microsoft Office 365 Suite (Excel, Word, Outlook, PowerPoint, etc)
• Desktop and Laptop Break-fix.
• Imaging and PC Refresh.
• VMware virtual Machine support.
• SAP Accounts and password resets.
• Mainframe (Dynacom) password resets and accounts unlock.
• Ethernet cabling and network configurations, patch panel, rack-mounting, etc.
• Installation and configuration of network printers, fax machines, scanners etc.
No skills were added
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Field Service Team Leader
Feb 2014 - May 2016
Baltimore, MD
(FULL TIME CONTRACT)
• TCP/IP for LAN, WAN and Wi-Fi, Switching and NAT Routing Networking Configurations.
• Network Segmentation (VLAN) and Trunking (Switch Stacking).
• Remote desktop support.
• Highly proficient with Microsoft Office 365 Suite (Excel, Word, Outlook, PowerPoint, etc)
• Desktop and Laptop Break-fix.
• Imaging and PC Refresh.
• VMware virtual Machine support.
• SAP Accounts and password resets.
• Mainframe (Dynacom) password resets and accounts unlock.
• Ethernet cabling and network configurations, patch panel, rack-mounting, etc.
• Installation and configuration of network printers, fax machines, scanners etc.
No skills were added
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FLEXCOM ASSOCIATE ENGINEERING
Information Technology
Jan 2010 - Dec 2013
Bristol, CA
No skills were added
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Information Technology
Dec 2003 - Dec 2003
(FULL TIME CONTRACT) Service Desk Tech.
• TCP/IP for LAN, WAN and Wi-Fi, Switching and NAT Routing Networking Configurations.
• Network Segmentation (VLAN) and Trunking (Switch Stacking).
• Remote desktop support.
• Highly proficient with Microsoft Office 365 Suite (Excel, Word, Outlook, PowerPoint, etc)
• Desktop and Laptop Break-fix.
• Imaging and PC Refresh.
• VMware virtual Machine support.
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Certifications
Certified Internet Webmaster
CSM (CERTIFIED SCRUM MASTER) * COMPTIA A+ CE Certified
COMPTIA SECURITY+ CE Certified.
Certified.
COMPTIA Network+ trained
Skills