Responsible for planning, designing and leading vendors with internal team to develop new and existing technology channels including existing POS, sales mobile app and customer mobile app. Reported to technology director.

ACHIEVEMENTS: -
• Applied the latest technology by shifting the company's retail systems to Oracle cloud, reducing hosting cost by 10%.

• Facilitated sales process by designing new in store mobile app allowing capturing all customers' details while finalizing sales transactions.

• Changed POS system to adapt required new store chains "NAU" and increasing flexibility of adding any new chains.

• Managed vendors' accounts, reducing vendor supply costs by managing successful relationships.

Responsible for designing new retail modules, as well as providing second level support for all stores in 10 countries, including handling system upgrades and vendors / governmental integration. Reported to technology director.

Achievements:

• Motivated sales reps by designing and developing new reward system that automatically calculates points based on up-sell and cross-sell techniques, increasing average ticket by 5%.

• Reduced 15% of time consumed by users by redesigning the company’s retail system using Oracle DB, Java, Oracle SOA.

• Enhanced receivables by 20% through integrating Magrabi systems, Turkey E-Invoice system, UAE E- Claim system, KSA Waseel system, and malls’ management system.

• Increased customer retention rate by 15% through upgrading the loyalty system and built the required integration with UAE AIMIA SaaS loyalty system.

• Accelerated and refined the day end processes by developing a cash closing and depositing module, directly integrated with SAP ERP, reducing month-end activity time 20%.

• Improved marketing productivity, by developing new promotion techniques and providing simple management tools.

Responsible for maintaining, enhancing and developing required integration for company’s POS system using Oracle forms and reports. Reported to technology manager.

Achievements: -

• Effectively rolled out 17 stores in Turkey, migrated POS system to Magrabi system, and trained the staff on the day-to-day system activities.

• Developed customer loyalty system used in enrollment, gaining, redeeming processes.

• Dramatically reduced sales costs through developing a lens sales module that facilitated lens recommendation through customer interactive queries and mathematical calculations.

• Transformed company desktop applications to web based applications.

• Enabled multilingual systems UI.

Responsible for establishing integration between SAP ERP and POS systems and developing new applications using Oracle forms and reports. Reported to retail section head.

Achievements: -

• Developed a complete package that runs automatically migrating sales and returns from oracle POS to SAP ERP system. • Developed a complete module for sales returns.

• Developed a complete package for user recognition.

• Developed an offline invoices system.

• Built unified libraries that made new development easier and faster.

• Re-architected company’s database design.