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Shyam
shyam.suktankar@gmail.com
404-579-2460
Atlanta, GA 30302
Product Manger/Business Consultant/System Engineer
16 years experience W2
2
Recommendations
Average rating
65
Profile views
Summary

  • Versatile IT and business-savvy professional with extensive experience leading, collaborating, and managing diverse tasks in the field of information technology and finance. Functional roles and experience cover focus areas associated with systems engineering, web analytics, product development, operations, risk and problem management, business consulting, audits, process optimization, nurturing high performance teams, offshore talent management, investment banking and derivatives markets. Other attributes include positive attitude, analytical, solutions driven, adaptable, organized with attention to detail and a fast learner.
  • Technical SkillsOperating Systems: Windows; Linux: RedHat; IBM AIX 4.x/5L; Mac OSx: High SierraProductivity Tools: MS Office 365, MS Project, Visio, PowerPoint, G Suite Databases: MySQL, Oracle 7.x/8Cloud: Amazon Web Services (AWS) eco systemTools and Analytics: Chef, Puppet, SNOW, Remedy, BigPanda, Zenoss, Jira, Rancher, Confluence, MS Project, Visio, Tableau, Power BI, Conviva, Docker, Datadog, Google Analytics, Chrome Developer Tools, HipChat, Slack
  • Certifications and IBM Badge Programs?IBM Certified Specialist – System p Administration?Doubleclick for Publishers Premium (DFP) - Fundamentals for Traffickers by Google?IBM Badge Programs: Big Data Foundations; Hadoop Foundations; Data Science Foundations?Certified Scrum Master (CSM) – Scrum Alliance

Experience
Systems Engineer II, MSS Internal App Support
Information Technology
Nov 2014 - Jul 2019
Atlanta, GA
  • Provide level 1 and 2 operations support for streaming media and VOD assets across Turner’s News, Finance, Sports and Entertainment business verticals. Digital content rendered via responsive web, connected devices and mobile platforms created brands like CNN, CNNGo, Money, TBS, TNT, Cartoon Network, NCAA and NBA.
  • Monitored digital assets and associated cloud infrastructure to proactively identify and resolve issues. Ensured proper escalation procedures and protocols were adhered and aligned with internally defined priority matrix.
  • Collaborated, engaged and coordinated with cross-functional engineering, development, editorial teams to deploy time critical workarounds to mitigate issues and facilitate blameless root cause analysis. Consistently met or exceeded internal SLAs and deliverables.
  • Tracked, coordinated and broadcasted timely updates to stakeholders from incident onset to resolution. Prepared detailed situation logs for incident tracking and problem management. Provide inputs on performance and process improvements by collaborating with business consultants and program managers. Recommend and deploy time sensitive solutions and work arounds to mitigate down-time.
  • Trained NBA event coordinators and assisted them on NBA related tasks through the NBA live season. Tasks include NBA Game checklist (Pre-game, In-game, and Post-game), communicated and coordinated with NBA engineering support, external vendors and the League during live subscribed events.
  • Liaison with business and product managers to ascertain the optimum level of information. Developed technical documentation for ERP/TRP (Event/Ticket Response Procedures).
Systems Engineering Cloud Infrastructure Project Management ERP Process Improvement
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References
Average Rating

1 recommendation
Systems Engineer II, MSS AdServices
Information Technology
Sep 2008 - Nov 2014
Atlanta, GA
  • Consistently collaborated and engaged with Product and data owners, across Turner verticals with timely updates involving system builds, maintenance and upgrades after thorough risk / impact analysis.
  • Team lead for Ernst & Young (E&Y) annual audit of enterprise DE application to successfully complete and retain Turner’s Media Rating Council (MRC) accreditation.
  • Responsible for access and availability of inventory and forecasting servers and tools used by domestic and overseas customers.
  • Pro-active 24x7 support for data analytics feeds from multiple vendors to include Krux, Media Trust, Bango, Adobe, Canoe, DFP (DoubleClick for Publishers). This includes engagement, coordination and persistent follow up with vendors, data analytics team and project managers to ensure efficient and timely receipt of deliverables.
  • Generated multiple ad hoc and automated reports on ads delivery to data owners and business using SQL database queries.
Auditing Linux Project Management SQL Systems Engineering Database Upgrades
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Senior Product Manager / IT Consultant
Professional/Consulting Services
Jul 2005 - Aug 2008
Atlanta, GA
  • Liaison between clients and offshore IT team (developers, DBAs, system engineers, designers / webmasters) for feature driven development using Agile development principles.
  • Consultations with clients to define and draft objectives and set a benchmark for a minimum viable product. Consistently met and exceeded benchmarks to meet customer expectations. Performed stakeholder analysis / strategies for client interaction and presentations.
  • Engage with key stakeholders to define deliverables and manage customer expectations.
  • Developed project plans that define participant tasks, schedules and work expectations. Strong proponent of communication meets and collaboration within the IT team to measure progress metrics and take corrective actions via change management to limit impact on project scope, cost and schedule.
Agile Methodology Change Management Project Management Project Planning Stakeholder Engagement
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Edit Skills
Non-cloudteam Skill
Education
Master's in Finance
University of Bridgeport 1989
Bachelor's in Mechanical Engineering
Gogte Institute of Technology Karnatak University 1986
Certifications
IBM Certified Specialist
SCRUM Master
Skills
Project Management
2019
13
Systems Engineering
2019
10
Auditing
2014
6
Database Upgrades
2014
6
Linux
2014
6
SQL
2014
6
ERP
2019
5
Process Improvement
2019
5
Cloud Infrastructure
2019
4
Agile Methodology
2008
3
Change Management
2008
3
Project Planning
2008
3
Stakeholder Engagement
2008
3
AIX
0
1
Chef
0
1
Docker Containers
0
1
JIRA
0
1
MS Project
0
1
MySQL
0
1
Oracle
0
1
Puppet
0
1
RedHat
0
1
Scrum
0
1
Scrum Master
0
1
Windows
0
1