* Provided Level 1 Support for Broadband Connection to Virgin Media customer
• Worked As a Technical Support Executive under Virgin Media.
• Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection.
• Managed LAN and Wireless Network and performed troubleshooting On LAN, WLAN, Customer Modems (NTL 250, TERAYON, and MOTOROLA) And CPE Router (Cisco-Linksys, Belkin, D-LINK and Dynamode).
• Set up Home Network and provided troubleshooting and full support on virgin- media security Software (PC-guard).
• Troubleshoot a wide range of technical support issues and connectivity problems such as authentication, connection speed, e-mail configuration, and loss of synchronization.
• IOS upgrades on catalyst series switches like 2900, 3560, 3750.
• Troubleshoot TCP/IP problems and connectivity issues in multi-protocol Ethernet environment.
• Implemented trunking protocols like 802.1q on 3750 switches.
• Configured ACLs to provide accessibility and restrict unauthorized users.
• Involved in maintaining STP, RSTP and PVST+ for the catalyst switches I worked on.
• Configured and maintained RIP, OSPF and routing protocols on 2600 and 3600 series Cisco routers.
• Maintaining and troubleshooting of connectivity problems using Ping, Traceroute.
• Assisted in racking and stacking.
• Technical assistance for LAN/WAN management and customer issues.
• Other responsibilities also included documentation.