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Naveena
naveenasfdc05@gmail.com
847-861-0412
Skokie, IL 60077
Senior Salesforce Lightning Developer/Admin
7 years experience C2C
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Average rating
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Summary

  • Over 7+ years' experience in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance, Telecom and Healthcare.
  • Experience on Sales force CRM platform and worked on different environment of SFDC such as sales cloud, Service Cloud and Marketing Cloud.
  • Involved in emphasizing Sales Cloud and Service Cloud and Oversee current Sales Cloud & Service Cloud environments while assisting with the vision and standards for new Salesforce.com solutions.
  • Implemented Lightning Experience UI in my SalesForce organization.
  • Worked on Lightning component to provide customized search functionality.
  • Created workflow rules, Case escalation rules, Case assignment rules in service cloud.
  • Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy.
  • Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Strong Experience in creating, managing Applications, Custom Objects, Custom Tabs, Fields, Relationships, Page Layouts, Record Types, Validation Rules, Email Templates, Report Types, Workflow Rules and Approval Process, SOQL, SOSL and Governor Limits.
  • Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
  • Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
  • Experience on Integration, Integrated Salesforce with different External System performed both inbound and outbound using SOAP as well as REST API.
  • Proficient in AMP Scripting and Content Builder.
  • Extensive experience in using continuous integration tools like JIRA, Jenkins and bitbucket.
  • Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming (SOAP and REST).
  • Advanced Knowledge of APEX, including but not limited to Scheduling, Web Services API, Triggers, Custom Controllers, Design Patterns, Dynamic Apex, and Batch Apex.
  • Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
  • Experience in building re-usable Lightning components and using Lightning Framework.
  • Experience in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, AJAX and CSS.
  • Excellent analytical, de-bugging skills and documentation skills.
  • Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
  • Team player with excellent interpersonal skills, self-motivated, dedicated and understanding the demands of system maintenance and has good customer support experience and always ready to discuss on latest changes in technology and their automation concepts

Technology Skills:

Salesforce.com Administration

Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates.

Salesforce.com Development:

Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, Ajax, XML, REST, SOAP API’s.

Languages:

Java, JSP, XML, HTML, Java Script, CSS

Tools/Utilities:

Eclipse, Force.com IDE, Workbench, SOQL Explorer, Data loader, Import Wizard.

Databases:

MS SQL Server 2005.

Software:

MS Office, Adobe Photoshop, MS Excel

Operating Systems:

Windows 98/2000/XP/2003/vista, UNIX.

Experience
Senior Salesforce Lightning Developer/Admin
Government
Apr 2019 - present
Saint Louis, MO

Responsibilities:

  • Created modern Lightning Apps combining Lightning Design system, Lightning App Builder, and Lightning Component features.
  • Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
  • Created Web-Lead, Big Deal Alerts, Custom Forecasting, Territory Management, Multiple Currency Management on Sales Cloud.
  • Built Lightning components using Controllers, Handlers and using these components in Visual force pages and integration using Lightning Out.
  • Experience in creating proof of concepts that require salesforce configurations, Visualforce, Apex Classes and methods.
  • Upgraded Some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
  • Perform tasks related to the day to day operations of several large implementations of salesforce including managing user access, sharing model, creation and maintenance of custom Objects and Fields, Handling bulk data migration, Workflows, Validation Rules, Page layouts, and troubleshooting of Apex and Integrations.
  • Involved in installing Agreement software name called APTTUS in the salesforce platform and customizing APTTUS application.
  • Developed the Salesforce project using Agile Methodology.
  • Experienced using Force.com IDE for creating, modifying, testing and deploying force.com Applications.
  • Developed strong preferences for Agile created a design document that details the system and Products, and updated cost of items of resources.
  • Extensively used Agile Scrum Methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform
  • Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
  • Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Implemented Single Sign-On on Force.com.
  • Developed applications using Force.com CRM.
  • Created Public Groups, Queues, Permission Sets, Profiles, Users & Security settings based on role hierarchy. Involved in data migration from three Legacy Systems to Salesforce.
  • Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
  • Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
  • In-depth understanding of the capabilities and constraints of the SFDC CRM application.
  • Worked on Integrating SAP and Salesforce Systems using SOAP and REST API’s.
  • Involved in Daily Standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Lightning Experience, Lightning Components, Apex Classes and Controllers, Salesforce.Com Platform, Force.com, Apttus CPQ, Force.com Eclipse IDE, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom Objects, Custom Fields, Web Services, SOAP Api, REST Api

Agile Methodology APEX CSS Eclipse HTML Oracle CPQ REST Salesforce Sandbox SAP Scrum SOAP SoQL VisualForce WebServices WSDL
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Senior Salesforce Developer/ Admin
Information Technology
Feb 2018 - Mar 2019
Alpharetta, GA

Responsibilities:

  • Involved and interacted with various business sales and marketing for gathering the requirements for CRM implementation and project estimation timelines on regular basis.
  • Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
  • Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
  • Created user roles and profiles, security controls and shared settings.
  • Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
  • Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
  • Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
  • Oversaw user roles and permission levels in Sales Cloud for salespeople and marketers for two business units.
  • Worked on large Salesforce CRM implementations including- Improving Sales Process, Partner Portal Implementation, Orders and Discounts, Integration and legacy systems etc.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
  • Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
  • Created a process for sales team to self-price certain products using price books.
  • Created various Customized Visualforce pages for various business units including a page for company purposes showing a quick tax estimate.
  • Made new feature enhancements on Service cloud console view and developed some Visual force components.
  • Designed various Webpages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
  • Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
  • Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
  • Created Executive and other Dashboards using wave Analytics.
  • Implemented service cloud functionality like case management, field service management and CTI integration
  • Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.
  • Implemented Security access to the user profiles by creating Object level security, Field level security and Record level security.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Extensively used tools such Informatica for integration of data with legacy ERP system.
  • Reviewing the test cases provided by the QA team and providing feedback.
  • Worked on Agile and Scrum Methodology for Salesforce custom app implementation.

Environment: Salesforce.com Platform, APEX Language, Customizations, Workflows, Process Builder, Visualforce Pages, Triggers, Controllers, REST APIs, Java Script, Web Services, Change sets, Chatter, Sales Cloud, Reports and Dashboards, GitHub.

Agile Methodology APEX Java JavaScript REST Salesforce Salesforce Developer Sandbox Scrum Triggers VisualForce WebServices
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Senior Salesforce Developer/Admin
Banking/Financial
Nov 2016 - Jan 2018
Cincinnati, OH

Responsibilities:

  • As a part of the marketing cloud implementation worked with email studio and Social Studio.
  • Worked with various Salesforce.com objects like Leads, Accounts, Contacts, Campaigns, Reports, Dashboards.
  • Involved in data migration from Excel to Salesforce using Apex Data Loader
  • Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up Summary Fields, Validation Rules, Dependent Picklists and Complex Page Layouts.
  • Create Complex Workflows and Approval Process.
  • Experience supporting Service Cloud features like Cases, Entitlements, creating Escalation rules for different customer support group.
  • Implement Contract Life Cycle Management (CLM), Quote-to-Cash products such as Configure, Price, Quote (CPQ) and Intelligent Workflow and Approvals (IWA) for numerous customers on Salesforce.
  • Participate in software design, development, and implementation using relevant eCommerce platforms, specifically Salesforce Commerce Cloud (Demandware).
  • Good with Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricing functionality using Workflow Apttus Approval Process, APEX, Visual Force and Apttus Pricing Callback Class.
  • Configured and customized Service Cloud Cases, Assignment rules, Escalation & Auto response rules and Email-to-case in the exchange server.
  • Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.
  • Complete bulk imports of data using Data Loader.
  • Develop, test, and deploy eCommerce platform features, optimizations, bug fixes, custom functionality, and integrations

Environment: Salesforce.com Platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Validation Rules, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE plug-in.

APEX Eclipse HTML Java JavaScript Salesforce Sandbox VisualForce
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Salesforce Developer
Information Technology
Jul 2015 - Oct 2016
Broomfield, CO

Responsibilities:

  • Performed the roles of Salesforce.com Admin and Developer in the organization.
  • Analyzed the business requirements and mapped to Salesforce. Created user Roles and Profiles, security controls and sharing settings.
  • Dealing with Customer Acquisition and customer retention and worked with various SFDC implementations covering Sales cloud, Service cloud, Marketing Cloud and Communities.
  • As a part of the marketing cloud implementation worked with email studio and Social Studio.
  • Marketing cloud implementation, automation of lead process.
  • Involved in data migration from Excel to Salesforce using Apex Data Loader.
  • Developed several Visualforce pages to support data collection from practices.
  • Worked on SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
  • Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
  • Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
  • Experience supporting Service Cloud features like Cases, Entitlements, creating Escalation rules for different customer support group.
  • Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Configured and customized Service Cloud Cases, Assignment rules, Escalation & Auto response rules and Email-to-case in the exchange server
  • Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the accuracy of the data.
  • Worked on Apex classes, controllers, controller extensions.
  • Implemented marketing cloud integration with service cloud to manage cases.
  • Implement Service Cloud to handle internal & external support.
  • Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
  • Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.
  • Created Visualforce pages and Visualforce components to achieve custom functionality.
  • Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
  • Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com Platform, Visual Force (Pages, Controllers, Components), Apex Language, Apex Class, Apex Triggers, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Work bench.

APEX CSS Eclipse HTML Java JavaScript Salesforce Salesforce Developer Sandbox Triggers VisualForce WSDL
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Salesforce Admin
Banking/Financial
Nov 2014 - Jun 2015
Jackson, MS

Responsibilities:

  • Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
  • Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
  • Created pick lists and page layouts and coupled those using Record Types.
  • Created profiles and implemented Object and field level security to hide critical information.
  • Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
  • Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
  • Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
  • Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
  • Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
  • Primary responsibilities included custom application development and integration.
  • Developed advanced end user web pages using HTML, Java Script and displayed Dashboards in Web Format also used custom links to navigate from one page to another page.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Component & Controllers) S-Controls, Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Email Services, Eclipse IDE Plug-in.

APEX Salesforce Sandbox VisualForce
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Java Developer  
Information Technology
Jul 2013 - Sep 2014

Responsibilities:

  • Responsible in analyzing complex system issues and providing solution.
  • Coordinating with clients while resolving production issues and providing break issues.
  • Responsible to increase operation efficiency by using automate batch jobs and process.
  • Integrating .com with various Third - party applications/services and coordinating with the vendors.
  • Used Java Script for client-side Validations and AJAX to creative interactive front-end GUI.
  • Application Knowledge transition and team mentoring.
  • Used Form Based Authentication.
  • Used Web Sphere as the application server for deployment.
  • Performed unit testing on various project modules using Junit Framework.
  • Reasonable for critical root cause analysis and providing feasible permanent solution as part of incident management.
  • Used Apache ANT as Build Tool.
  • Preparing Standard Operating Procedure Document for various batch jobs and backend alerts as part of continuous process improvement.
  • Coordinating the production changes by planning, Creating deployment documents, and attending review meeting as part of Change Management.

Environment: Java, JSP, Eclipse IDE, Java Script, MySQL.

AJAX Apache Eclipse IBM WebSphere Java JavaScript JSP Junit MySQL
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Computer Science Engineering
not provided
Certifications
Salesforce Certified Platform Developer 1
Salesforce Certified Administrator 201
Skills
Java
2019
10
JavaScript
2019
10
APEX
2021
8
Eclipse
2021
8
Salesforce
2021
8
Sandbox
2021
8
VisualForce
2021
8
HTML
2021
6
Triggers
2019
4
Salesforce Developer
2019
3
AJAX
2014
2
Apache
2014
2
CSS
2021
2
IBM WebSphere
2014
2
JSP
2014
2
Junit
2014
2
MySQL
2014
2
WSDL
2021
2
Agile Methodology
2021
1
Ant
2014
1
REST
2021
1
Scrum
2021
1
WebServices
2021
1
Adobe Photoshop
0
1
Continuous Integration
0
1
Design Patterns
0
1
Jenkins
0
1
Oracle CPQ
2021
1
SAP
2021
1
SOAP
2021
1
SoQL
2021
1
SQL
0
1
SQL Server
0
1
UI
0
1
XML
0
1