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Robert
robertleung01@yahoo.com
415-613-7893
29172 Chutney Road
Hayward, CA 94544
Senior Software Engineer
25 years experience W2
0
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Average rating
27
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Summary

An accomplished professional delivered custom solutions with mix of technologies/platforms provided satisfactory, reliable and on time deliverables leaded and collaborated with team members of different disciplines.

Experience
Senior Software Engineer
Information Technology
Jun 2014 - present

Emilyville Senior Software Engineer Maintain/enhance current products for Library Services Design/Implement new web platfrom to provide thrid party API access to existing proprietary backend to facilitate inter-libraries circulation services technologies include C, Java, Groovy, Grails, SQL, GIT, gradle, maven, jenkins, and Amazon Cloud Services.

Git Jenkins Maven Ruby on Rails SQL C Grails Groovy Java Software Engineer AWS
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Senior Software Engineer
Information Technology
Nov 2007 - Nov 2013
Menlo Park, CA
Maintain/enhance the current real time stock quote systems and support day-to-day operation of the stock quote data feed systems using C/C++, Java, SQL, Perl/Awk and shell scripts, Subversion, and custom tools from the data source provider on Linux platform Automated daily tasks for reports and data manipulation Created and enhanced high-available and scalable software modules to service requests from front-end client applications.
Linux Shell Scripts SQL SVN C++ C Java Perl Scala
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IVR Application Developer
Information Technology
Apr 2008 - Dec 2011
(Part-Time) Maintain the Spanish voice presentation layer of the 401k Retirement Service application on IVR platform. These are accomplished by the use of Java, VoiceXML, JSP, ClearCase, IBM WebSphere Voice Server and SiteManager technologies. Lead the migration and merge of the standalone Spanish 401k retirement voice application from IBM Statetable platform to existing English VXML implementation. Implemented new functionalities in Java, JSP, and VXML. Provide defects fixes, both English and Spanish. Adjusted Spanish voice prompts to be in sync with the English version. Coordinated the translation of the English voice prompts to Spanish, and implemented them. Coordinated the voice recordings of the English and Spanish voice prompts, edited as needed to provide smooth flow from one voice file to another voice file.
IBM WebSphere JSP Project Management Java ClearCase
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Lead Software Engineer
Information Technology
Nov 2001 - Nov 2007
Santa Clara, CA
Clients: CitiStreet, State of Hawaii, HSBC, Providian Financial (Washington Mutual) Multi-language enhancement for voice application: Leaded the implementation and coordination of testing and deployment of 401k management application on IVR platform using Voice XML, JSP, and Java. Coordinated with team members for successful and on time deliveries. Collaborated with Client team to rewrite existing IVR application to VXML implementation. Unemployment Claim and Benefit application.: Leaded design and implementation of the Host 3270 data access server using multi-threaded Java technology on AIX Leaded design and implementation of the CTI client module, and Host 3270 client module for IVR using Voice XML, Java, and JSP. Leaded design and implementation of web-based Text-to-Speech tuning tool using xhtml, JSP and Voice XML. Benefit/Employment and Support Services: Designed and implemented call modules using Voice XML, JSP and Java on AIX and JBoss application server on Linux. Designed and implemented IVR Host data access interface via web access.
  • Outbound Dialer System: Leaded the design and implementation of the systems using combinations of IVR script, ODBC and VT100 terminal emulation, etc. Collaborated with development team and client for satisfactory problems resolutions and successful project completion.
  • Software Configuration Management: Leaded the design and implementation of the internal SCM System using Subversion, zenTrack, and mysql. Successfully migrated and merged project source from SourceSafe and CMVC to Subversion.
  • Production Operation: Overseeing internal network and production servers day-to-day operations Mentored junior system administrators on operating processes and system diagnostic.
  • CTI Server: Implemented switch request-response processing module to provide reliable CTI functionalities to clients, call routing from IVR to ACD, etc.
AIX Linux SVN XML CTI Java
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System Engineer
Information Technology
Jun 2001 - Nov 2001
Santa Clara, CA
Source Configuration Management System
  • Design Source Configuration Management System to enhance existing revision control system to provide inter-project dependencies Automated application deployment
  • Automated the daily application update to production web and application servers.
Systems Engineering System Design MS Visio
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Senior Software Engineer
Information Technology
Mar 1995 - Jun 2001
Santa Clara, CA
Clients: Household International, Franklin, River of Life Church, DMV of Arizona, Nebraska Furniture Mart, Siemens Medical
  • Credit Card POS application: Designed and implemented Credit Card POS Dial-in Server with Flaw-Tolerance. Designed and implemented Credit Card POS Client in C on both Linux and AIX (certified by Discover Card). Automated Voice Messages Delivery System: Designed and implemented Voice Message Delivery System on AIX IVR platform. Mentored junior developers in IVR application development. Vehicle Registration Renewal: Designed and implemented the Vehicle Registration Renewal IVR application using combination of proprietary script and Custom Server with High-Availability and Flaw-Tolerance. Mentored junior developers on IVR application design, implementation and deployment. Mentored junior developers on High-Available and Flaw-Tolerated Custom Server design and implementation.
  • CTI Client: Designed and implemented IVR CTI Client on OS/2 and MS Windows to provide concurrent access to CTI server. Implemented custom application modules for CTI Server on unix platform. Text-to-Speech/Voice Recognition: Implemented Text-to-Speech and Voice Recognition IVR interface. Designed and implemented Card Activation and other IVR applications using combination of Text-to-Speech and Voice Recognition. Mentored junior developers on IVR application design and implementation using Text-to-Speech and Voice Recognition technologies. Provided training to client for implementing Voice Recognition application and grammar development. Infrastructure Support: Recommended internal network infrastructure implementation for DNSs, Internet mail service and firewall.
  • Host Data Access: Designed and Implemented custom IVR host data access interface using telnet protocol. Fax Ordering: Implemented dial-in Fax requesting system with IVR script and custom built modules.
AIX Firewall Linux Network Infrastructure UNIX CTI C
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Edit Skills
Non-cloudteam Skill
Education
Computer Science
California State University
Record has not been verified.
Electrical Engineering
California State University
Record has not been verified.
Skills
C
2021
18
Linux
2013
18
Java
2021
17
AIX
2007
12
CTI
2007
12
SVN
2013
12
SQL
2021
11
C++
2013
6
Firewall
2001
6
Network Infrastructure
2001
6
Perl
2013
6
Scala
2013
6
Shell Scripts
2013
6
UNIX
2001
6
XML
2007
6
AWS
2021
5
Git
2021
5
Grails
2021
5
Groovy
2021
5
Jenkins
2021
5
Maven
2021
5
Ruby on Rails
2021
5
Software Engineer
2021
5
ClearCase
2011
3
IBM WebSphere
2011
3
JSP
2011
3
Project Management
2011
3
MS Visio
2001
1
System Design
2001
1
Systems Engineering
2001
1