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Sophia
jaddes0203@gmail.com
904-495-6893
142 North Rodriques street
Saint Augustine Beach, FL 32084
Customer Service Representative
8 years experience W2
2
Recommendations
Average rating
240
Profile views
Summary

  • To obtain a position in a company that recognizes hard work as key to successful job performance.

Skills

  • Organization
  • Typing
  • Data Entry
  • Decision Making
  • Result Driven
  • High Energy

Experience
Customer Service Representative
Jul 2018 - present
Saint Augustine, FL
  • Data Entry
  • Answer phone Calls
  • Schedule appointments
  • Verify Medicare/Commercial Insurance policies
  • Train New Employees
  • Verify ICD-10 codes
  • Work with Office 2019 software
ICD-10 Medicare Administrative Support
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References
Average Rating

1 recommendation
Administrative Assistant
Medical Devices
Jan 2017 - Jun 2018
Jacksonville, FL

Contract Job

  • Assist with HEDIS audit
  • Data Entry
  • Work with software programs: Diamond, WIT, Sharepoint, Altegra
  • Knowledge of QI STARS/ MEDICARE STARS
Medicare HEDIS Audit Administrative Support
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Debris Monitor
Construction/Engineering
Oct 2016 - Jan 2017
Saint Augustine, FL

Contract Job

  • Assist in the aid of Clean up, due to Hurricane Matthew
  • Ensure that eligible storm debris is removed, loaded, and hauled
  • Interface with contractors and crew in the field and report to the Field Supervisor
  • Ensure that debris loads are properly contained in the loading container
  • Monitor contractor safety and report potential issues to the Field Supervisor
  • Record and report any damage resulting from debris removal operations
No skills were added
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Medical Records/Data Entry/ Front Desk CRS
Medical Devices
Aug 2013 - Jun 2016
Saint Augustine, FL
  • Answering Telephone
  • Greeting Visitors
  • Schedule appointments
  • Assist with weekly deposits
  • Gather patient information by collecting demographic information from a variety of sources.
  • Maintain record availability by processing charts into the department.
  • Maintain patient confidence by keeping patient records information confidential.
  • Enhance medical records reputation by accepting ownership for accomplishing new and different requests.
  • Contributes to team effort by accomplishing related results as needed.
Medical Records
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Edit Skills
Non-cloudteam Skill
Education
Hospital and Health Service Management
Heritage Institute 2013
General
Saint Augustine High School 2001
St. Johns River State College
Skills
Administrative Support
2021
3
Medicare
2021
3
Medical Records
2016
2
Audit
2018
1
HEDIS
2018
1
ICD-10
2021
1