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Jordan
Jdugosh+profile@icloud.com
210-232-3578
821 Avenue B
College Station, TX 77840
Client Care Coordinator
8 years experience W2
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Summary

Dedicated and Flexible student offering 5 years of experience in Management and Team Leadership. Well-versed in Information Technology and customer service for a variety of companies and fields. Seeking Internship opportunities focused in IT.

Experience
Client Care Coordinator
Real Estate
Feb 2018 - present

Facilitated the production of over 20k real-estate leads across six teams through effective communication strategies and team coordination. » Critical in the development of communication skills and real estate knowledge amongst new employees in order to properly onboard them into the role of a Client Care Representative. » Connected motivated home buyers and sellers with real estate agents across the United States and Canada. as well as prospected potential clients through comprehensive lead-generating programs. Bar Director, 0912016 to 10120 ll' Epicures Catering - Bryan, TX » Responsible for the promotion of efficiency between employees and clients. accurate distribution of inventory for events, and cateringftending to guests needs accurately. » Effectively trainedfon-boarded new Bartenders in accordance to company guidelines and policy » Obtained documents. clearances, certificates and approvals from local, state and federal agencies. General Manager. 0552013 to 081201 6

Project Management Customer Service
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Bar Director
Food/Beverage
Sep 2016 - Oct 2017
Bryan, TX

• Responsible for the promotion of efficiency between employees and clients, accurate distribution of inventory for events, and catering/tending to guests needs accurately.

• Effectively trained/on-boarded new Bartenders in accordance to company guidelines and policy

• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Project Management Customer Service
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General Manager
Food/Beverage
May 2013 - Aug 2016
San Antonio, TX

• Directed workflow and promoted a healthy working environment through the conduction of weekly performance reviews and sanitation checks.

• Acted as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Supported top-level decision-making and strategy planning, forging productive relationships with vendors and serving as key advocate for various personnel issues amongst employees.


Project Management Customer Service
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Edit Skills
Non-cloudteam Skill
Education
Ter-hnf 1fJg_\>Management
Texas A&M University
» Horizons Leadership Summit
not provided
Alumni Relations
» Founder of the chapters Alumni Relations program
Skills
Customer Service
2021
6
Project Management
2021
4
Seminars and Training
Horizons Leadership Summit, 2019
Languages
English, Fluent/Bilingual
Spanish, Basic
Awards
Jordan Standard Award, 2019
Dean's List, 2018
Dean's List, 2017